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Net Promoter Score (NPS) and Sentiment Analysis in Miro
  • Level Beginner
  • Duration 2 hours
  • Offered by

About

By the end of this project, you will be able to confidently analyze survey data by generating Net Promoter Score analytics to help understand and communicate the state of the overall Customer Experience (CX). To do this, you will gain hands-on experience leveraging the visualization tools in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.

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Discover the essentials of analyzing survey data with "Net Promoter Score (NPS) and Sentiment Analysis in Miro." This beginner-level course, offered by Coursera, focuses on mastering NPS analytics to gauge customer experience. Led by expert instructors, it spans 120 minutes and is available for free. Ideal for data science and AI enthusiasts seeking to enhance their skills in customer experience assessment.