The Critical Role of IT Support Staff in Healthcare
This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home!
Monthly Subscription Starting at AED 99 + VAT
- Level Foundation
- Duration 2 hours
- Course by Johns Hopkins University
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Offered by
About
This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you’ll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient’s home! On any given day, you may interact with nurses, physicians, pharmacists, physical therapists, social workers, other allied health professionals, patients or caregivers. Each of these individuals rely on IT support specialists to help them maintain a high reliability healthcare organization. As you learn about what makes Health IT unique, we hope you find inspiration in the stories shared by some of our very own IT support staff at Johns Hopkins. They’ll talk to you about the most common problems they help resolve as well as the complexity and range of issues that arise. Whether you dream of being an end-user computer support specialist, working at a healthcare help desk, or rising to an analyst role, we’re thrilled that you are embarking upon this journey. Welcome again!Modules
Why Health IT?
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7
Videos
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1
Assignment
1
Assignment
- Module 1 Practice Quiz
7
Videos
- Welcome to the Course
- Why This is an Exciting Time to be in Health IT
- Stories of Inspiration: Meet Liz
- What’s Unique About Working in Health IT: Complexity & Volume of Tickets
- What’s Unique About Working in Health IT: Privacy, Patients, Populations
- Methods for Getting Health IT Support
- Behind the Scenes: Help Desk Staff Assisting a Busy Surgeon
Roles for Health IT Support Staff
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6
Videos
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2
Assignment
2
Assignment
- Module 2 Practice Quiz
- End of Course Quiz
6
Videos
- What Do Health IT Support Staff Do?
- Behind the Scenes: Helping a Patient Get a Second Opinion
- Roles for IT Support Staff in Healthcare
- End-User Computer Support Specialist
- Healthcare Help Desk & Analyst Roles
- Behind the Scenes Troubleshooting an Error Message
Auto Summary
Explore a career in Health IT Support with this foundational course focused on the critical roles of IT staff in healthcare settings. Learn from Johns Hopkins experts about supporting clinics, hospitals, and more. Perfect for aspiring end-user computer support specialists or healthcare help desk analysts. Duration: 120 hours. Available with Starter and Professional subscriptions on Coursera. Ideal for beginners in Health IT.
Ashwini S. Davison, M.D.
Jessica M. Roosth