CVS Health Call Center Customer Service
The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure.
Monthly Subscription Starting at AED 99 + VAT
- Level Foundation
- Course by CVS Health
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Offered by
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The demand for call center customer service representatives is huge, there are thousands of open job roles in the US alone. If you are someone that enjoys talking to people and solving problems and are ready for new experiences, then this program is right for you. Customer service in a call center is an exciting career where every day is a new day and a new adventure. If you're considering a career in retail customer service and you're someone who is passionate about providing exceptional customer experiences, this role is for you. This program uniquely prepares learners for their new role by using a blend of videos, activities, discussions, simulations, peer-reviewed projects, and a final capstone. As you complete each of these activities, you will create experiences that you can reference in job interviews or even as you work with customers after you have landed the job. At the end of this program, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service Upon completion of this program, you will receive a Professional Certificate from CVS Health to showcase your proficiency. You'll also gain access to exclusive career support resources to help you in your job search and you’ll have a portfolio of meaningful activities you have completed to show prospective employers.Auto Summary
Are you passionate about engaging with people and solving problems? The CVS Health Call Center Customer Service course, offered by Coursera, is designed to prepare you for a dynamic career in retail customer service within the health and fitness domain. This foundational program is perfect for those who aim to provide exceptional customer experiences in a call center setting. Guided by expert instructors, the course employs a comprehensive blend of videos, interactive activities, discussions, simulations, and peer-reviewed projects, culminating in a final capstone. Through these varied learning methods, you’ll develop valuable skills such as creating positive customer interactions, de-escalating conflicts, and crafting effective solutions to customer issues. Additionally, you will gain insights into the different roles within call center customer service. Upon completing the course, you will receive a Professional Certificate from CVS Health, which can enhance your job prospects. You will also gain access to exclusive career support resources and a portfolio of completed projects to showcase your capabilities to potential employers. This program offers flexible subscription options, including a Starter plan, making it accessible for learners eager to embark on a rewarding career in customer service. Join now to transform your passion for helping others into a fulfilling professional journey.
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