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Healthcare Consumerism and Implication for Care Delivery
  • Level Foundation
  • Duration 14 hours
  • Course by Northeastern University
  • Offered by

About

In this course we will examine the changing role of the consumer in healthcare. Consumers are asking for more accountability in how healthcare is delivered and paid for. Healthcare professionals must make sure that they are delivering high quality, personalized care. Some of the topics we'll cover are: the healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, data analytics. By the end of this course, you will be able to: 1. Explain the new role of consumers in healthcare delivery in order to respond to the demands in this changing industry 2. Identify the key players in the healthcare ecosystem 3. Describe how the healthcare system operates and its impact on consumer-driven healthcare. 4. Articulate the challenges facing consumers and providers in order to find potential solutions for these challenges.

Modules

Course Introduction

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Class introductions

1 Videos

  • Course Overview

Introduction to the healthcare landscsape and to consumer driven ecosystems

    • 4 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Plugin
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Practice Quiz 1

1 Discussions

  • Changes in Healthcare Landscape

4 Videos

  • Module 1 Overview
  • Defining the Healthcare Ecosystem
  • Consumer Driven Ecosystem
  • Ted Talk Debrief

1 Readings

  • What I Learned About Health Care When My Cat Died

The players in the healthcare ecosystem

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Practice Quiz 2

1 Discussions

  • Player With Greatest Impact

3 Videos

  • The Role of the Consumer
  • The Role of Employers
  • The Role of Physicians and Hospitals

1 Readings

  • Redesigning Care for High-Cost, High-Risk Patients

Consumer challenges and future trends in healthcare

    • 3 Videos
    • 3 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 Practice Quiz 3

3 Videos

  • Consumer Challenges
  • Guest Lecture: Measuring Care in the Continuum
  • Future Trends in Healthcare Consumerism

3 Readings

  • Hospital Compare from medicare.gov
  • For millennials, a regular visit to the doctor’s office is not a primary concern
  • Texas Walmart hosting Beacon mental health clinic

End of Module 1

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 1 (Graded)

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction to Module 2

Change and its relation to emotion

    • 2 Videos
    • 1 Plugin
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Practice Quiz 1

2 Videos

  • The Need For Change
  • Driving Change

Understanding change and how to plan for it

    • 4 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Practice Quiz 2

1 Discussions

  • Organizational Change, part 1

4 Videos

  • Types of Innovation
  • Planning for Change
  • How Operational Change Impacts Consumers
  • Guest Lecture: Technology and Consumer Engagement

Carrying out organizational change effectively

    • 3 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 2 Practice Quiz 3

1 Discussions

  • Organizational Change, part 2

3 Videos

  • Responding to Change in the Healthcare Industry
  • Three E's of Change
  • Into the Unknown

2 Readings

  • 3 Steps for Engaging Health Care Providers in Organizational Change
  • Fair Process: Managing in the Knowledge Economy

End of Module 2

    • 1 PeerReview
Show info about module content

1 Peer Review

  • Module 2 — A Healthcare Interaction

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction to Module 3

The current state of payment systems in healthcare

    • 3 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Practice Quiz 1

1 Discussions

  • Changing Fee For Service

3 Videos

  • Consumers and Shifting Costs
  • Fee for Service payment model
  • Financial Payments and Operations

Changes to payment systems in healthcare

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Practice Quiz 2

1 Discussions

  • Issues Around Adoption of New Healthcare Payment Models

3 Videos

  • Payment Models and the Continuum of Care
  • Guest Lecture — The Challenges of Integration and the Consumer
  • New Models

1 Readings

  • The Case for Capitation

The relationship of consumers to payment systems

    • 2 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Practice Quiz 3

2 Videos

  • Payment Models in Non-Healthcare Services
  • Ecosystems and Consumer Engagement

End of Module 3

    • 1 Assignment
Show info about module content

1 Assignment

  • Module 3 Graded Quiz

Module Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction to Module 4

Thinking about analytics

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Practice Quiz 1

1 Discussions

  • Analytics in Personal Life

2 Videos

  • The Role of Analytics in Daily Life
  • Applying Analytics to Healthcare

1 Readings

  • Why Is Data Analytics Important in Healthcare?

Analytics and improvements to healthcare

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Practice Quiz 2

1 Discussions

  • Benefits of personal healthcare data

3 Videos

  • Analytics and Operational Improvement
  • Analytics and Consumerism in Healthcare
  • How Others Measure Quality

1 Readings

  • Data Analytics Can Drive Change in Health Care

Analytics in quality control and outreach

    • 3 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Module 4 Practice Quiz 3

3 Videos

  • Using Analytics for Proactive Outreach
  • Guest Lecture: Social Determinants in Care Across the Continuum
  • Challenges of Measurement

1 Readings

  • 10 High-Value Use Cases for Predictive Analytics in Healthcare

End of Course

    • 1 PeerReview
Show info about module content

1 Peer Review

  • Final Course Assessment — Improvements for Healthcare Consumers

Auto Summary

Explore the evolving role of consumers in healthcare with this foundational course on Healthcare Consumerism and Implications for Care Delivery. Led by Coursera, the course covers the healthcare ecosystem, new technologies, payment models, change management, and data analytics. Over 840 minutes, learners will understand consumer-driven healthcare, key players, system operations, and the challenges faced by both consumers and providers. Available with Starter and Professional subscriptions, this course is designed for those keen on enhancing their knowledge in Health & Fitness.

George “Russ” Moran
Instructor

George “Russ” Moran