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Quality Improvement in Healthcare Organizations
  • Level Foundation
  • Duration 14 hours
  • Course by Rutgers the State University of New Jersey
  • Offered by

About

Have you ever though that healthcare quality could be improved - either where you get health care treatment or where you delivery health care? Have you ever thought that there should be a way for you to determine the relative quality of your choices? Have you found yourself thinking that there should be a way for you to provide your view and input on the quality of healthcare organization? Or do you work in a healthcare organization and find yourself thinking that there must be better ways to continuously and systematically improve the quality of your healthcare organization? If you have, this course is for you. Course content includes an overview of quality and quality improvement programs, measures, and data in healthcare organizations. The course provides links to external sites to connect you to the larger "real world" of healthcare organization quality and quality improvement. The links also serve as resources you can take with you after you complete the course experience. And because everyone loves a road trip/field trip, there are also "virtual field trips" to the often hidden places of interest on the web. The course format is readings, videos, quizzes, and a project. The project requires you to synthesize course material to design a quality improvement program for a healthcare organization the way you would have things run in the best of all worlds. The design (submitted as an electronic spreadsheet) is an artifact of the course which you can circulate to colleagues or use as the basis for talks or presentations.

Modules

[INFO] INSTRUCTOR RECOMMENDED FAST-TRACK PATHWAY TO CERTIFICATE

    • 1 Readings
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1 Readings

  • [INFO] STEP-BY-STEP FAST-TRACK PATHWAY TO THE CERTIFICATE

[INFO] Course Syllabus and PDF of Course Content

    • 3 Readings
    • 1 Assignment
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1 Assignment

  • [INFO] PDF of Course Content for Certificate Students Only

3 Readings

  • [INFO] Course Syllabus
  • [INFO] PDF of Course Content for Certificate Students Only
  • [INFO] IMPORTANT NOTE – IF YOU PREFER OR NEED EITHER: 1) AN AUDIO VERSION OF THIS COURSE, OR 2) THE COURSE IN A LANGUAGE OTHER THAN AMERICAN ENGLISH

[INFO] [FUN] Welcome to the Course!

    • 2 Readings
    • 2 Discussion
    • 1 Plugin
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2 Discussions

  • [FUN] Feedback - Course as a Whole
  • [FUN] What would you like to learn in this course?

2 Readings

  • [FUN] Welcome and Find Your Seat
  • [INFO] Welcome and Course Overview

[INFO] [FUN] Lesson One Content and Discussion

    • 6 Readings
    • 2 Discussion
    • 5 Plugin
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2 Discussions

  • [FUN] Feedback - Lesson One
  • [FUN] Relative Quality Importance of the Six Dimensions of Health Care Quality

6 Readings

  • [INFO] Welcome and Lesson One Overview
  • [INFO] Topic 1. Definition of Healthcare Organization Quality and Quality Improvment
  • [INFO] Topic 2. Healthcare Organization Quality Improvment Frameworks/Models
  • [INFO] Topic 3. Healthcare Organization Quality Domains
  • [INFO] Topic 4. Organizations Which Encourage Quality in Healthcare Organizations
  • [INFO] Topic 5. Types of Quality Measures in Healthcare Organizations

[CERT] [PREP] Lesson One Quiz and "Create Your Own Healthcare Organization Quality Improvement Program"

    • 1 Readings
    • 2 Assignment
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2 Assignment

  • [CERT] Lesson One Quiz
  • [PREP] Lesson One "Create Your Own Healthcare Organization Quality Improvement Program"

1 Readings

  • [PREP] Read This Before Doing the Quiz [PREP] Lesson One "Create Your Own Healthcare Organization Quality Improvement Program"

[FUN] Lesson One Trivia Question and Virtual Field Trip

    • 3 Readings
    • 1 Plugin
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3 Readings

  • [FUN] Lesson One Trivia Question
  • [FUN] Lesson One Trivia Question Answer
  • [FUN] Lesson One Virtual Field Trip

[INFO] [FUN] Lesson Two Content and Discussion

    • 6 Readings
    • 2 Discussion
    • 5 Plugin
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2 Discussions

  • [FUN] Feedback - Lesson Two
  • [FUN] Characteristics of a Great Healthcare Organization Quality Measure

6 Readings

  • [INFO] Welcome and Lesson Two Overview
  • [INFO] Topic 1. Medical Quality Measures in Healthcare Organizations
  • [INFO] Topic 2. Dental Quality Measures in Healthcare Organizations
  • [INFO] Topic 3. Pharmacy Quality Measures in Healthcare Organizations
  • [INFO] Topic 4. Health Insurance Plan Quality Measures
  • [INFO] Topic 5. Public Health Quality Measures of Healthcare Organizations

[CERT] [PREP] Lesson Two Quiz and "Create Your Own Healthcare Organization Quality Improvement Program"

    • 1 Readings
    • 2 Assignment
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2 Assignment

  • [CERT] Lesson Two Quiz
  • [PREP] Lesson Two "Create Your Own Healthcare Organization Quality Improvement Program"

1 Readings

  • [PREP] Read This Before Doing the Quiz [PREP] Lesson Two "Create Your Own Healthcare Organization Quality Improvement Program"

[FUN] Lesson Two Trivia Question and Virtual Field Trip

    • 3 Readings
    • 1 Plugin
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3 Readings

  • [FUN] Lesson Two Trivia Question
  • [FUN] Lesson Two Trivia Question Answer
  • [FUN] Lesson Two Virtual Field Trip

[INFO] [FUN] Lesson Three Content and Discussion

    • 6 Readings
    • 2 Discussion
    • 5 Plugin
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2 Discussions

  • [FUN] Feedback - Lesson Three
  • [FUN] Quality Data Collection Challenges in Healthcare Organizations

6 Readings

  • [INFO] Welcome and Lesson Three Overview
  • [INFO] Topic 1. Types of Quality Data in Healthcare Organizations
  • [INFO] Topic 2. Quality Data Methodology in Healthcare Organizations
  • [INFO] Topic 3. Quality Tools in Healthcare Organizations: Cause-and-Effect Diagram and Check Sheet
  • [INFO] Topic 4. Quality Tools in Healthcare Organizations: Control Charts and Histogram
  • [INFO] Topic 5. Quality Tools in Healthcare Organizations: Pareto Chart, Scatter Diagram, and Stratification

[CERT] [PREP] Lesson Three Quiz and "Create Your Own Healthcare Organization Quality Improvement Program"

    • 1 Readings
    • 2 Assignment
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2 Assignment

  • [CERT] Lesson Three Quiz
  • [PREP] Lesson Three "Create Your Own Healthcare Organization Quality Improvement Program"

1 Readings

  • [PREP] Read This Before Doing the Quiz [PREP] Lesson Three "Create Your Own Healthcare Organization Quality Improvement Program"

[FUN] Lesson Three Trivia Question and Virtual Field Trip

    • 3 Readings
    • 1 Plugin
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3 Readings

  • [FUN] Lesson Three Trivia Question
  • [FUN] Lesson Three Trivia Question Answer
  • [FUN] Lesson Three Virtual Field Trip

[INFO] [FUN] Lesson Four Content and Discussion

    • 4 Readings
    • 1 Discussion
    • 3 Plugin
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1 Discussions

  • [FUN] Feedback - Lesson Four

4 Readings

  • [INFO] Welcome and Lesson Four Overview
  • [INFO] Topic 1. Synthesize Course Content
  • [INFO] Topic 2. Generate An Effective Electronic Spreadsheet
  • [INFO] Topic 3. Judge the Quality of a Spreadsheet

[CERT] [FUN] Lesson Four Self-Evaluations and Peer Review

    • 1 Discussion
    • 1 PeerReview
    • 2 Assignment
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2 Assignment

  • [CERT] Synthesize Course Content Self-Evaluation
  • [CERT] Generate an Effective Electronic Spreadsheet Self-Evaluation

1 Peer Review

  • [CERT] Spreadsheet Submission and Evaluation

1 Discussions

  • [FUN] Spreadsheet Development and Judging

[FUN] Lesson Four Trivia Question and Virtual Field Trip

    • 3 Readings
    • 1 Plugin
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3 Readings

  • [FUN] Lesson Four Trivia Question
  • [FUN] Lesson Four Trivia Question Answer
  • [FUN] Lesson Four Virtual Field Trip

[INFO] [FUN] Wrapping Up the Course

    • 1 Readings
    • 2 Discussion
    • 1 Plugin
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2 Discussions

  • [FUN] Did You Learn What You Wanted to Learn?
  • [FUN] Another Opportunity for Feedback - Course as a Whole

1 Readings

  • [INFO] Thank You For Participating in This Course

Auto Summary

Explore the dynamic world of healthcare quality enhancement with the "Quality Improvement in Healthcare Organizations" course, perfect for anyone passionate about making a positive impact in healthcare settings. Whether you're a patient seeking better treatment options or a professional dedicated to raising the standards in your organization, this course offers invaluable insights. Delve into the fundamental concepts of quality improvement programs, measures, and data within healthcare organizations. The course connects you to a wealth of external resources and real-world applications, complete with virtual field trips to intriguing online destinations. Through engaging readings, videos, quizzes, and a hands-on project, you'll gain the skills to design a comprehensive quality improvement program tailored to your vision of optimal healthcare. Led by Coursera, this 840-minute course is available through both Starter and Professional subscription plans. It caters to foundation-level learners, providing a robust platform for both novices and seasoned professionals to enhance their expertise. Join now and become a catalyst for excellence in healthcare quality.

Margaret Kilduff, Ph.D.
Instructor

Margaret Kilduff, Ph.D.