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- Level Intermediate
- Duration 3 hours
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By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience. To identify IoT touchpoints with customer journey maps, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Auto Summary
Join this intermediate IT & Computer Science course by Coursera to master creating customer journey maps with IoT touchpoints using Miro. In just 180 minutes, gain the skills to enhance customer experiences. Free subscription available. Perfect for tech enthusiasts and professionals aiming to leverage IoT in customer journey mapping.