Dialogflow CX: Enable IVR Features for your Voice Agent
This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers.
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- Level Foundation
- Duration 2 hours
- Course by Google Cloud
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This is a self-paced lab that takes place in the Google Cloud console. Build a conversational agent that include IVR features that Dialogflow CX provides. Dialogflow CX provides a simple, visual bot building approach to virtual agent design. For a full voice experience, your Dialogflow CX Agent can be integrated with various conversational platforms, including telephony providers. In this lab, you'll explore these Interactive Voice Response (IVR) features as well as two additional features - conversation repair and Speech Synthesis Markup Language (SSML) - that help end users feel as though they're having a natural, interactive, and cooperative conversation. This lab will show you how to enable various IVR features, but you will only be able to test some of them with the Dialogflow CX Phone Gateway. Features like DTMF (Dual-Tone Multi-Frequency) and Barge-in (where the user can interrupt the bot) are not supported in Dialogflow Telephony and can only be tested with your telephony provider. In this lab you will continue building a conversational agent, exploring and adding the IVR features that Dialogflow CX provides.Modules
Dialogflow CX: Enable IVR Features for your Voice Agent
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- Dialogflow CX: Enable IVR Features for your Voice Agent
Auto Summary
Discover how to enhance your virtual voice agent with advanced IVR features in the "Dialogflow CX: Enable IVR Features for your Voice Agent" course. This foundational course, offered by Coursera, is tailored for IT and Computer Science enthusiasts who aim to build sophisticated conversational agents using Dialogflow CX. The course provides a hands-on, self-paced lab experience within the Google Cloud console, focusing on integrating IVR features into your Dialogflow CX agent. You will learn how to create a seamless voice interaction by incorporating key functionalities such as conversation repair and Speech Synthesis Markup Language (SSML). These features ensure users experience natural and interactive communication with your virtual agent. During the course, you’ll explore the capabilities of the Dialogflow CX Phone Gateway to test various IVR features. While some advanced features like DTMF and Barge-in require integration with specific telephony providers, this lab will guide you through the process of enabling and experimenting with available tools. With a duration of approximately 120 minutes, this course is accessible through Coursera's Starter and Professional subscription plans. It's designed to provide foundational skills, making it ideal for beginners seeking to expand their knowledge in conversational AI and IVR systems. Join this engaging course to elevate your virtual agent development skills and deliver a superior voice experience for your users.
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