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Site Reliability Engineering: Measuring and Managing Reliability
  • Level Professional
  • Duration 14 hours
  • Course by Google Cloud
  • Offered by

About

Service level indicators (SLIs) and service level objectives (SLOs) are fundamental tools for measuring and managing reliability. In this course, students learn approaches for devising appropriate SLIs and SLOs and managing reliability through the use of an error budget.

Modules

About this Course

    • 1 Videos
Show info about module content

1 Videos

  • Course structure

What Is SRE? How Does It Differ from Devops?

    • 2 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • DevOps/SRE

2 Videos

  • What's the difference between DevOps and SRE? - Intro
  • What's the difference between DevOps and SRE?

Who are CRE? How can they help you be more reliable?

    • 4 Videos
Show info about module content

4 Videos

  • Now SRE Everyone Else with CRE! - Intro
  • Now SRE Everyone Else with CRE!
  • CRE's Three Reliability Principles
  • Reliability in the Cloud

Why Are SLOs Important for Your Organization?

    • 4 Videos
Show info about module content

4 Videos

  • How SLOs help your business make decisions
  • How SLOs help you build features faster
  • How SLOs help you balance operational and project work
  • Making SLOs work for your organization

Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction

Promises, Promises. SLOs vs SLAs. Happiness Test.

    • 2 Videos
    • 2 Assignment
Show info about module content

2 Assignment

  • A working service
  • SLOs and SLAs

2 Videos

  • SLOs vs SLAs
  • The happiness test

How Do We Measure Reliability? Edge Cases

    • 2 Videos
Show info about module content

2 Videos

  • How do we measure reliability?
  • Edge cases

How Reliable Should a Service Be? Setting Targets for Reliability. Iterate!

    • 2 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Reliability and iterating

2 Videos

  • 100% is the wrong target
  • Iterating

Graded Quiz

    • 1 Assignment
Show info about module content

1 Assignment

  • Targeting Reliability Assessment

Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction

When Do We Need to Make a Service More Reliable? Error Budgets.

    • 1 Videos
Show info about module content

1 Videos

  • Error budgets

Trading off Reliability Against Features

    • 2 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Error budgets

2 Videos

  • Everything is a trade-off
  • Error budgets: advanced concepts

How Do We Make a Service More Reliable?

    • 3 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Increasing reliability

3 Videos

  • Axes of improvement
  • Operational approach to increasing reliability
  • Module summary

Graded Quiz

    • 1 Assignment
Show info about module content

1 Assignment

  • Operating for Reliability Assessment

Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction

Metrics and Measurement

    • 3 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Measuring happiness

1 Discussions

  • Which measurement strategies have complementary pros/cons?

3 Videos

  • User happiness in metric form
  • The properties of good SLI metrics
  • Ways of measuring SLIs

Commonly Used SLIs

    • 4 Videos
    • 3 Discussion
    • 2 Assignment
Show info about module content

2 Assignment

  • Commonly used SLIs
  • Correctness and Coverage

3 Discussions

  • Defining Freshness and Correctness
  • When should you set your latency thresholds?
  • Correctness SLIs for everything?

4 Videos

  • The SLI menu
  • The SLI equation
  • Request / Response SLIs
  • Data processing SLIs

Managing Complexity

    • 3 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Is bucketing useful elsewhere?

3 Videos

  • But my system is really complex!
  • Managing complexity with aggregation
  • Managing complexity with bucketing

Setting Reliability Targets

    • 3 Videos
Show info about module content

3 Videos

  • Achieveable SLOs
  • Aspirational SLOs
  • Continuous improvement

Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction

Introducing Our Example Game

    • 3 Videos
Show info about module content

3 Videos

  • The 4 step process
  • Our example game
  • Loading the profile page

Refining SLI Specifications

    • 1 Videos
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Postmortem!

1 Peer Review

  • Choose SLI specifications and refine them into SLI implementations for another, more complex user journey.

1 Videos

  • Refining SLI specifications

Do the SLIs cover the failure modes of the service? What SLOs?

    • 2 Videos
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Setting Achievable SLO targets

1 Peer Review

  • Walk the user journey and set aspirational SLO targets for another, more complex user journey.

2 Videos

  • Looking for observability gaps
  • Failure modes

Introduction

    • 1 Videos
Show info about module content

1 Videos

  • Introduction

Reliability Risks

    • 1 Videos
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Brainstorm SLO risks for our example service.

1 Videos

  • Is your error budget realistic?

Characterizing Risk

    • 1 Videos
Show info about module content

1 Videos

  • Modeling risks in our spreadsheet

Analyzing Risk

    • 1 Videos
    • 1 PeerReview
Show info about module content

1 Peer Review

  • Fill in the Risk Catalog sheet, estimate SLO impact, and propose fixes or mitigations to meet the desired availability target.

1 Videos

  • Analyzing risk

Introduction

    • 1 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • Production outages

1 Videos

  • Introduction

Why You Should Document Your SLO: what to document and where

    • 2 Videos
    • 1 Discussion
Show info about module content

1 Discussions

  • SLO Metadata

2 Videos

  • No surprises
  • A dashboard example

Why You Need an Error Budget Policy

    • 1 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Error budget policies

1 Discussions

  • Metadata usage

1 Videos

  • Why an error budget policy?

How to Write an Error Budget Policy

    • 2 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Error budget policy - considerations

2 Videos

  • Fundamentals of an error budget policy
  • How to draft an error budget policy

An Example Error Budget Policy

    • 2 Videos
Show info about module content

2 Videos

  • Example policy thresholds
  • A hypothetical policy scenario

Course Conclusion

    • 1 Videos
Show info about module content

1 Videos

  • Course conclusion and video wrap up

Graded Quiz

    • 1 Assignment
Show info about module content

1 Assignment

  • Consequences of SLO Misses

Auto Summary

Unlock the secrets of maintaining robust and reliable systems with the "Site Reliability Engineering: Measuring and Managing Reliability" course. This professional-level program, offered by Coursera, is perfect for IT and computer science enthusiasts aiming to master the essentials of reliability management. Dive deep into the world of Service Level Indicators (SLIs) and Service Level Objectives (SLOs), learning how to craft these crucial metrics to ensure your systems remain dependable. The course also introduces the concept of error budgets, a powerful tool for balancing innovation and reliability. Spanning approximately 840 minutes of comprehensive content, this course provides a thorough understanding of reliability engineering principles. It's available through the Starter subscription, making it accessible for those looking to enhance their skills without breaking the bank. Ideal for professionals in the IT and computer science fields, this course equips you with the knowledge to measure, manage, and maintain system reliability effectively. Join now and take the first step towards becoming an expert in site reliability engineering.

Google Cloud Training
Instructor

Google Cloud Training