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Virtual Agent Development in Dialogflow ES for Software Devs
  • Level Professional
  • Duration 7 hours
  • Offered by

About

Welcome to "CCAI Virtual Agent Development in Dialogflow ES for Software Developers", the third course in the "Customer Experiences with Contact Center AI" series. In this course, learn to use additional features of Dialogflow ES for your virtual agent, create a Firestore instance to store customer data, and implement cloud functions that access the data. With the ability to read and write customer data, learner’s virtual agents are conversationally dynamic and able to defer contact center volume from human agents. You'll be introduced to methods for testing your virtual agent and logs which can be useful for understanding issues that arise. Lastly, learn about connectivity protocols, APIs, and platforms for integrating your virtual agent with services already established for your business. This is an intermediate course, intended for learners with the following type of role: • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. Prerequisite: Before taking this course, learners should have completed the "CCAI Virtual Agent Development in Dialogflow ES for Citizen Developers" course.

Auto Summary

Unlock the potential of virtual agents with the "Virtual Agent Development in Dialogflow ES for Software Devs" course, part of the "Customer Experiences with Contact Center AI" series. This intermediate-level course, designed specifically for software developers, dives deep into enhancing your virtual agents using Dialogflow ES. You'll gain hands-on experience in creating Firestore instances for customer data storage and implementing cloud functions to access this data, making your agents more responsive and efficient. Explore advanced features of Dialogflow ES, test your virtual agents, and utilize logs to troubleshoot and refine their performance. Additionally, learn about various connectivity protocols, APIs, and platforms to seamlessly integrate your virtual agents with existing business services. This course is perfect for software developers proficient in languages like C++, Python, and Javascript, looking to elevate their skills in virtual agent development. Prior completion of the "CCAI Virtual Agent Development in Dialogflow ES for Citizen Developers" course is recommended. Offered by Coursera, the course spans 420 minutes and is available under Starter and Professional subscription plans. Join us to enhance your coding prowess and develop dynamic virtual agents that can efficiently manage customer interactions and reduce the load on human agents.