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Effective Communication for Today’s Leader
  • Level Professional
  • Course by Tecnológico de Monterrey
  • Offered by

About

Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues. Being a good communicator is synonym to being a good leader. Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.

Modules

Opening

    • 7 Readings
    • 1 Assignment
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1 Assignment

  • Initial Self-Diagnosis

7 Readings

  • General objective and list of topics
  • Schedule
  • Frequent questions
  • Evaluation
  • Methodology
  • Policies
  • Initial Self-Diagnosis

1.1 Concept and communication levels

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. What is communication?

1 Discussions

  • Networking topic 1. Human communication levels

1 Videos

  • What is communication?

4 Readings

  • Introduction
  • Communication Elements
  • Infographic. Human communication levels
  • To know more

1.2 Communication skills

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Interpersonal communication skills

1 Videos

  • Interpersonal communication skills

2 Readings

  • PDF. Recommendations for clear direct communication
  • Infographic. Interpersonal communication skills

Contextualized situation

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Contextualized situation

1 Readings

  • Contextualized situation

Evaluation of Topic 1

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 1

2 Readings

  • Evaluation of Topic 1. Human communication levels
  • Invitation to continue with the next topic

2.1 Diferences between agressiveness, non- assertiveness , and assertiveness

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. What is assertiveness?

1 Discussions

  • Networking topic 2. Assertive communication

1 Videos

  • What is assertiveness?

4 Readings

  • Introduction
  • Assertiveness as a communication skill
  • Infographic. Assertive communication
  • To know more

2.2 A technique for planning our communication: the DESC Script

    • 1 Videos
    • 3 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Planning communication

1 Videos

  • Planning communication

3 Readings

  • PDF. The assertive leader
  • Infographic. DESC Script for assertive messages
  • Individual practice with peer evaluation description

Evaluation of Topic 2

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 2

2 Readings

  • Evaluation of Topic 2. Assertive communication
  • Invitation to continue with the next topic

3.1 Listening levels: hearing, listening, and empathizing

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Levels of listening: hearing, listening, and empathizing

1 Discussions

  • Networking topic 3. Empathetic listening

1 Videos

  • Levels of listening: hearing, listening, and empathizing

4 Readings

  • Introduction
  • Dialogue and empathy as tools to resolve conflicts
  • Infographic. Levels of depth in listening
  • To know more

3.2 The technique of empathetic listening: typical responses vs. empathetic responses

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Steps for effective listening

1 Videos

  • Steps for effective listening

2 Readings

  • PDF. Empathy as a tool for active listening
  • Infographic. The technique of empathetic listening

Challenge

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Challenge

1 Readings

  • Challenge

Individual practice with peer evaluation

    • 1 PeerReview
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1 Peer Review

  • Delivery of the final project evaluated by pairs

Evaluation of Topic 3

    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 3

2 Readings

  • Evaluation of Topic 3. Empathetic listening
  • Invitation to continue with the next topic

4.1 Recognizing good and bad performance

    • 1 Videos
    • 4 Readings
    • 1 Discussion
    • 1 Assignment
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1 Assignment

  • Self-evaluation. Use and benefits of feedback

1 Discussions

  • Networking topic 4. Performance feedback

1 Videos

  • Use and benefits of feedback

4 Readings

  • Introduction
  • The feedback cycle
  • Infographic. Key feedback actions
  • To know more

4.2 The GROW Model: steps for conducting a feedback session

    • 1 Videos
    • 2 Readings
    • 1 Assignment
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1 Assignment

  • Self-evaluation. The GROW Model: steps for conducting a feedback session

1 Videos

  • The GROW Model: steps for conducting a feedback session

2 Readings

  • PDF. Frequent errors when giving feedback
  • Infographic. The GROW Model

Evaluation of Topic 4

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Topic Evaluation 4

1 Readings

  • Evaluation of Topic 4. Performance feedback

Final Exam

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Final Exam

1 Readings

  • Final Exam

Final Self-Diagnosis

    • 1 Readings
    • 1 Assignment
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1 Assignment

  • Final Self-Diagnosis

1 Readings

  • Final Self-Diagnosis

Closure

    • 1 Readings
    • 1 Plugin
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1 Readings

  • Closure
Carlos Alberto Tena Sánchez
Instructor

Carlos Alberto Tena Sánchez