Low Intermediate English: Shopping & Customer Service
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime.
Monthly Subscription Starting at AED 99 + VAT
- Level Foundation
- Duration 19 hours
- Course by Voxy
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Offered by
About
In this course, you will learn important language to describe how you shop, review what you’ve bought, and assist customers. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement. Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from real conversations and emails between customers and colleagues asking questions and giving opinions about shopping. By the end of the course, you will be able to discuss just about any kind of shopping experience.Modules
Test Your English Level with the VPA!
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3
Videos
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2
Readings
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1
ExternalTool
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1
Assignment
1
Assignment
- Your VPA Score: Is this Low-Intermediate Specialization right for you?
1
External Tool
- Test Your Level with the VPA
3
Videos
- Welcome to the Low Intermediate English Specialization
- Introduction to Voxy
- Tips for Taking the VPA
2
Readings
- Download the Voxy App!
- What Is the Voxy Proficiency Assessment (VPA)?
Voxy Orientation
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1
Readings
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1
ExternalTool
1
External Tool
- Needs Analysis & Voxy Orientation
1
Readings
- Needs Analysis & Voxy Orientation
Welcome to Shopping & Customer Service
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1
Videos
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1
Readings
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1
Discussion
1
Discussions
- When You Went Shopping
1
Videos
- Introduction to Shopping & Customer Service
1
Readings
- Introduction to Shopping & Customer Service
Getting Groceries
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1
Videos
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1
Readings
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1
ExternalTool
1
External Tool
- Getting Groceries
1
Videos
- Introduction to Going Shopping
1
Readings
- Getting Groceries
I Went Shopping
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1
Readings
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1
ExternalTool
1
External Tool
- I Went Shopping
1
Readings
- I Went Shopping
How I Shop
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1
Readings
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1
ExternalTool
1
External Tool
- How I Shop
1
Readings
- How I Shop
Shopping Online
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1
Readings
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1
ExternalTool
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1
Assignment
1
Assignment
- How Do You Shop for Food?
1
External Tool
- Shopping Online
1
Readings
- Shopping Online
Comparisons & Pricing
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1
Videos
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1
Readings
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1
ExternalTool
1
External Tool
- Comparisons & Pricing
1
Videos
- Introduction to Reviews
1
Readings
- Comparisons & Pricing
Reviewing Electronics
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1
Readings
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1
ExternalTool
1
External Tool
- Reviewing Electronics
1
Readings
- Reviewing Electronics
Reviewing Places & Spaces
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1
Readings
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1
ExternalTool
1
External Tool
- Reviewing Places & Spaces
1
Readings
- Places & Spaces
Mixed Feelings
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1
Readings
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1
Discussion
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1
ExternalTool
1
External Tool
- Mixed Feelings
1
Discussions
- Write Your Own Review
1
Readings
- Mixed Feelings
Hotlines & Emails
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1
Videos
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1
Readings
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1
ExternalTool
1
External Tool
- Hotlines & Emails
1
Videos
- Introduction to Contacting Customer Service
1
Readings
- Hotlines & Emails
How May I Help You?
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1
Readings
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1
ExternalTool
1
External Tool
- How May I Help You?
1
Readings
- How May I Help You?
Resolving Customers' Problems
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1
Readings
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1
ExternalTool
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1
Assignment
1
Assignment
- Customer Service Preferences
1
External Tool
- Resolving Customers' Problems
1
Readings
- Resolving Customers' Problems
What's On Sale?
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1
Videos
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1
Readings
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1
ExternalTool
1
External Tool
- What's On Sale?
1
Videos
- Introduction to Helping Customers In Person
1
Readings
- What's On Sale?
What's In Stock?
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1
Readings
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1
ExternalTool
1
External Tool
- What's In Stock?
1
Readings
- What's In Stock?
Complaints & Requests
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1
Readings
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1
ExternalTool
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1
Assignment
1
Assignment
- Helping a Customer
1
External Tool
- Complaints & Requests
1
Readings
- Complaints & Requests
Choose a Personalized Unit
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1
Videos
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2
Readings
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1
Assignment
1
Assignment
- Choose 2 Units!
1
Videos
- End-of-Course Project Overview
2
Readings
- End-of-Course Project
- Suggested Units for This Course
Independent Study
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1
Videos
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1
Readings
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1
Discussion
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2
ExternalTool
2
External Tool
- Personalized Unit
- Personalized Unit
1
Discussions
- Communicating with or as a Non-Native Speaker
1
Videos
- Study Tip: The Native Speaker Ideal in Language Learning
1
Readings
- Independent Study Instructions
Course Wrap-Up
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1
Videos
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1
Readings
1
Videos
- Congratulations on Finishing Shopping & Customer Service!
1
Readings
- Congratulations!
Auto Summary
Embark on a journey to enhance your English skills with the "Low Intermediate English: Shopping & Customer Service" course, specifically designed for language learners looking to improve their communication in shopping and customer service contexts. This course, offered by Coursera, focuses on providing practical language abilities to describe shopping experiences, review purchases, and assist customers effectively. Guided by the innovative Voxy language learning platform, the course adapts dynamically to your current proficiency level, ensuring personalized and effective learning across reading, listening, speaking, grammar, and vocabulary. Each week, you will engage in short, task-based lessons that are accessible anytime and anywhere, featuring real-world content such as actual conversations and emails between customers and colleagues. This practical approach ensures that by the end of the course, you will confidently discuss various shopping experiences. The course spans approximately 1140 minutes of engaging content and is available under two subscription options: Starter and Professional. Whether you are at the foundational level of your language learning journey or looking to strengthen your existing skills, this course is tailored to meet your needs and help you achieve rapid improvement in a real-world context. Join us and enhance your English proficiency in shopping and customer service today!
Rebecca Payne-Passmore
Dr. Katharine Nielson