Business English: Planning & Negotiating
In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives • Negotiate strategically in formal and informal settings • Identify and resolve customer issues after a negotiation has taken place • Evaluate and compare services and features of two venues • Plan a business event using negotiation skills • Write an announcement for a business event after selecting a venue
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- Level Professional
- Duration 30 hours
- Course by University of Washington
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Offered by
About
In this course, the context is hosting an event and finding an appropriate venue for it. You will learn language and strategies for successful negotiations culminating in a written announcement for an event. Course Learning Objectives - Negotiate strategically in formal and informal settings - Identify and resolve customer issues after a negotiation has taken place - Evaluate and compare services and features of two venues - Plan a business event using negotiation skills - Write an announcement for a business event after selecting a venueModules
Lesson 1: Leaving A Voicemail
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4
Videos
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2
Readings
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1
PeerReview
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2
Assignment
2
Assignment
- Guidelines for Leaving a Voicemail
- Vocabulary in a Voicemail
1
Peer Review
- Record and Review Voicemail Message
4
Videos
- Video: Introduction to Wendy Asplin, Instructor for Course 3
- Video: Course Overview
- Video: Leaving a Voicemail
- Video: Content and Vocabulary for Leaving a Voicemail
2
Readings
- Read Me
- Lesson Vocabulary List
Lesson 2: Describing And Comparing
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6
Videos
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2
Readings
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4
Assignment
4
Assignment
- Holly Reynolds, Edgewater Hotel
- The Edgewater Hotel
- Describing a Service
- Language of Comparison
6
Videos
- Video: Describing a Service, Part 1
- Video: Interview with Holly Reynolds, Edgewater Hotel
- Video: Describing a Service, Part 2
- Video: Comparing Services, Part 1
- Scenario: Comparing Venues
- Video: Comparing Services, Part 2
2
Readings
- The Edgewater Hotel
- Lesson Vocabulary List
Lesson 3: Making and Communicating Decisions
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6
Videos
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1
Readings
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1
PeerReview
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2
Assignment
2
Assignment
- Finishing Sentences
- Giving Reasons in Email
1
Peer Review
- Email on Choice of Venues
6
Videos
- Video: Making Decisions
- Scenario: Making a Decision 1
- Video: Vocabulary
- Scenario: Making a Decision, 2
- Video: Scenario Summary
- Video: Communicating Decisions
1
Readings
- Lesson Vocabulary List
Lesson 1: Negotiating Effectively
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8
Videos
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1
Readings
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1
Discussion
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2
Assignment
2
Assignment
- Interview with Dan Poston
- Negotiating Guidelines and Vocabulary
1
Discussions
- Discussion Forum: Negotiations and Culture
8
Videos
- Video: Introduction to Negotiating Effectively
- Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Video: Negotiation Strategies
- Scenario: Phone Call #1
- Scenario: Phone Call #2
- Video: Successful Negotiation
- Video: Cultural Differences in Negotiation
- Video: Summary
1
Readings
- Lesson Vocabulary List
Lesson 2: Negotiating Language & Proposals
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5
Videos
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3
Readings
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1
Discussion
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3
Assignment
3
Assignment
- Making Proposals Vocabulary
- Proposals, Counter Offers, and Concessions
- Persuasion
1
Discussions
- Discussion Forum: Proposals, Counter Proposals, and Persuasion
5
Videos
- Video: Negotiating Language
- Scenario: Making a Proposal
- Video: Details of a Proposal
- Video: Negotiation Guidelines
- Video: Persuasion
3
Readings
- The Art of Persuasion
- Link to "The Science of Persuasion"
- Lesson Vocabulary List
Lesson 3: Negotiating by Email
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3
Videos
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1
Readings
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1
PeerReview
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2
Assignment
2
Assignment
- Negotiating by Email
- Email Negotiations Vocabulary
1
Peer Review
- Writing Emails in a Negotiation
3
Videos
- Video: Guidelines and Language Negotiating by Email
- Video: Being Clear in Negotiations by Email
- Video: Week 2 Summary
1
Readings
- Lesson Vocabulary List
Lesson 1: Describing a Problem
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3
Videos
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1
Readings
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1
PeerReview
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2
Assignment
2
Assignment
- Guidelines for Describing Problems
- Language for Describing Problems
1
Peer Review
- Voicemail Describing a Problem
3
Videos
- Video: Handling Problems
- Describing Problems
- Video: Language and Guidelines for Describing a Problem
1
Readings
- Lesson Vocabulary List
Lesson 2: Dealing with Problems
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3
Videos
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1
Readings
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1
Assignment
1
Assignment
- Dealing With Problems
3
Videos
- Video: Introduction to Dealing with Problems
- Video: Guidelines and Language for Identifying and Initial Response to Problem
- Interview with Holly Reynolds about Customer Service
1
Readings
- Lesson Vocabulary List
Lesson 3: Responding To A Problem
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2
Videos
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1
Readings
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3
Assignment
3
Assignment
- How to Resolve Problems
- Resolving a Problem
- Resolving Problems: A Conversation
2
Videos
- Video: Responding to a Customer Problem Example
- Video: Language for Resolving Problems
1
Readings
- Lesson Vocabulary List
Lesson 4: Following Up on Problems
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2
Videos
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1
Readings
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1
PeerReview
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2
Assignment
2
Assignment
- Follow Up or Final Email?
- Following Up On Problems
1
Peer Review
- Recording a Voicemail Following up on a Problem
2
Videos
- Video: Following Up on a Problem, Part 1
- Video: Following Up On A Problem, Part 2
1
Readings
- Lesson Vocabulary List
Lesson 1: Planning Events
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6
Videos
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1
Readings
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1
Quiz
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1
PeerReview
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2
Assignment
2
Assignment
- MOHAI Museum History
- Interview with Christine Kolodoge, MOHAI
1
Peer Review
- To-do List
6
Videos
- Video: Planning Events
- Interview with MOHAI
- Video: Organizing An Event, Part 1
- Scenario: Planning Meetings
- Video: Organizing An Event, Part 2
- Video: Making A To-Do List
1
Readings
- Lesson Vocabulary List
1
Quiz
- Planning Events
Lesson 2: Announcing Events
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3
Videos
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1
Readings
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1
Assignment
1
Assignment
- Lists In Announcements
3
Videos
- Introduction To Announcements
- Video: Writing a Formal Event Announcement
- Video: Writing an Event Announcement
1
Readings
- Lesson Vocabulary List
Lesson 3: Writing A Conference Announcement
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2
Videos
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2
Readings
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1
Quiz
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1
PeerReview
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1
Assignment
1
Assignment
- Conferences
1
Peer Review
- Writing A Conference Announcement
2
Videos
- Video: Introduction To Writing Announcements
- Video: The Language of Conferences
2
Readings
- Washington State Tourism Network
- Lesson Vocabulary List
1
Quiz
- Washington State Tourism Network
Auto Summary
Enhance your negotiation skills with "Business English: Planning & Negotiating." This professional-level course focuses on hosting events and selecting suitable venues. Led by Coursera, you'll master strategies for successful negotiations, resolving post-negotiation issues, and comparing venue services. The course culminates in planning an event and crafting a written announcement. Ideal for personal development, it offers a comprehensive learning experience in just 1800 minutes. Available through the Starter subscription, it’s perfect for professionals looking to refine their business English skills.
Richard Moore
Wendy Asplin