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- Level Intermediate
- Duration 4 hours
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By the end of this project, you will be able to build a user experience map to visualize a buying process and add in a loyalty loop to identify opportunities for iterative improvements in the user experience that reduce churn. To do this you will gain hands-on experience exercising empathy to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer loyalty in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Auto Summary
Discover how to create impactful user journey maps using Miro in this engaging course by Coursera. Focused on personal development, you'll learn to visualize buying processes and identify improvements to enhance customer loyalty. With hands-on experience in empathy mapping, this 120-minute professional course is ideal for North America-based learners. Available with a Starter subscription, it's perfect for professionals looking to refine their skills in user experience and continuous improvement.