Customer Support digital transformation with HubSpot
In this 1-hour long project-based course, you will learn how to identify the concept of business digital transformation, as well as the different types of business digitization, how to determine the role of customer support in your company and identify the customer support processes, how define Customer Relationship Management (CRM) and interpret the importance of using it in your business context and how to customize your own CRM using the HubSpot CRM tool.
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- Level Beginner
- Duration 3 hours
- Course by Coursera Project Network
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In this 1-hour long project-based course, you will learn how to identify the concept of business digital transformation, as well as the different types of business digitization, how to determine the role of customer support in your company and identify the customer support processes, how define Customer Relationship Management (CRM) and interpret the importance of using it in your business context and how to customize your own CRM using the HubSpot CRM tool. It will also give you the know-how of evaluating the alignment between your customer support digital transformation and your existing business strategy. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Modules
Practical Application via Rhyme
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- Graded Quiz: Test your Project understanding
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- Customer Support Digital Transformation with HubSpot CRM
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- Project-based Course Overview
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Dive into the essentials of business digital transformation with HubSpot in this 1-hour project-based course. Perfect for beginners in personal development, you'll explore key concepts of digitization, the role of customer support, and CRM customization. Led by Coursera, this course is free and tailored for North America, with expansion plans underway. Ideal for those looking to align digital strategies with business goals.
Mahi Ismail