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Developing Interpersonal Skills
  • Level Foundation
  • Duration 4 hours
  • Course by IBM
  • Offered by

About

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence. This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success. This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Modules

Interpersonal skills: An overview.

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Interpersonal skills: An overview

1 Readings

  • What will you learn from this course?

Topic 1: What is my communication style?

    • 3 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Explain the new travel reimbursement policy

3 Videos

  • Let’s begin with the first topic
  • How might these communication styles come into play?
  • Recap

1 Readings

  • What does it mean to have one of these communication styles?

Topic 2: How can I become a better communicator?

    • 7 Videos
    • 6 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Identify appropriate communication channels for these messages

7 Videos

  • Let’s move to the second topic
  • How can you ensure your messages don’t get lost in translation?
  • The art of listening
  • What types of questions can you ask?
  • Communication channels
  • Remember
  • Recap

6 Readings

  • Three elements of effective communication
  • What can you substitute for body language when working virtually?
  • Techniques you can use to listen actively
  • How can you use the six probing questions?
  • Disadvantages of different communication channels
  • Avoid these communication barriers

Topic 3: How can I behave assertively?

    • 3 Videos
    • 3 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz: Zion’s dilemma
  • Practice Quiz: What does it sound like?

3 Videos

  • Let’s move to the third topic
  • What does assertiveness mean?
  • Recap

3 Readings

  • Zion’s dilemma
  • How can you be assertive?
  • Assertive behavior is helpful in challenging situations

Topic 4: How can I increase my influence?

    • 3 Videos
    • 5 Readings
Show info about module content

3 Videos

  • Let’s move to the fourth topic
  • Perspective-taking
  • Recap

5 Readings

  • Pooja’s convincing power
  • How can you use emotions and facts to influence others?
  • How can you develop your personal influence?
  • What is the significance of eminence?
  • How can you build your eminence?

Topic 5: How should I approach workplace conflict?

    • 4 Videos
    • 7 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: How would you approach conflict situation?

4 Videos

  • Let’s move to the fifth topic
  • Workplace conflicts are opportunities to develop interpersonal skills
  • Importance of feedback
  • Recap

7 Readings

  • Conflict is a story
  • Conflicts often arise from these sources
  • Practice these steps when you find yourself in a conflict
  • Use this approach to give feedback
  • Responding to feedback
  • How do you receive feedback effectively?
  • Asking for feedback is an effective way to work on your blind spots

Topic 6: How can I resolve workplace conflict?

    • 3 Videos
    • 3 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: Which conflict response style would you use?

3 Videos

  • Let’s move to the sixth topic
  • Which is the best way to deal with disputes?
  • Recap

3 Readings

  • What are your conflict response styles?
  • Here are the steps you can take to resolve complex challenging situations
  • Let’s tie it all together

Course-end Assessment

    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz: Interpersonal Skills
  • Graded Quiz: Interpersonal Skills

1 Readings

  • Congratulations and Next Steps

Auto Summary

Enhance your professional life with "Developing Interpersonal Skills," a foundational course in Personal Development offered by Coursera and IBM. This concise course focuses on effective communication, confidence-building, and conflict resolution in the workplace. Perfect for all experience levels, it spans just 240 minutes and is available with a Starter subscription. Join now to build essential skills for professional success.

IBM Skills Network Team
Instructor

IBM Skills Network Team