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Digital Communication and Emotion
  • Level Foundation
  • Duration 7 hours
  • Course by Arizona State University
  • Offered by

About

Communication online can be hard, especially when emotions get involved. Whether you’re facing someone’s sarcastic joke or a heated discussion, digital communication requires finesse. Even in normal situations, this communication can benefit from specific skills that let you get your message across clearly on any medium. However, you may still wonder about the best ways to go about online communication. With the expertise of Dr. Nicholas Proferes of the ASU School of Social and Behavioral Sciences, the Digital Communication and Emotion course will put the tools, knowledge and strategies of digital communication directly into your hands. You’ll learn the fundamentals and get acquainted with your digital media toolkit. Then, you’ll directly apply them in hands-on scenarios. Communicating effectively in the digital world requires using emotion appropriately, choosing the right medium and responding to miscommunications — skills that anyone can learn and apply anywhere. Take the next step of your digital communications journey today!

Modules

Welcome to Digital Communication and Emotion!

    • 1 Readings
    • 2 Plugin
Show info about module content

1 Readings

  • Welcome to Digital Communication and Emotion!

Using the communication process

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Asking clarifying questions

1 Discussions

  • Reflect on the solution: Using the communication process

3 Readings

  • Practice the Solution: Using the communication process
  • Infographic: Communication process
  • Communicate deliberately and ask clarifying questions: Key takeaways

Showing emotion in digital ways

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the Solution: Effectively communicate emotion in a task request message

1 Discussions

  • Reflect on the solution: Showing emotion in digital ways

3 Readings

  • Practice the solution: Showing emotion in digital ways
  • Infographic: Video conferencing tips
  • Digital communication requires specialized approaches: Key Takeaways

Choosing an appropriate medium

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Pros and cons of digital communication media

1 Discussions

  • Reflect on the solution: Choosing an appropriate medium

3 Readings

  • Practice the solution: Choosing an appropriate medium
  • Infographic: Know your audience
  • Effective communication requires knowing your purpose: Key Takeaways

Responding to digital confusions

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Responding to an emotionally charged email

1 Discussions

  • Reflect on the solution: Responding to digital confusions

3 Readings

  • Practice the solution: Responding to digital confusions
  • Infographic: How to respond to an emotional email in a professional way
  • Prepare for inevitable miscommunications: Key Takeaways

Course Conclusion

    • 1 Readings
    • 1 Plugin
Show info about module content

1 Readings

  • Final Thoughts

Auto Summary

Enhance your digital communication skills with the "Digital Communication and Emotion" course, led by Dr. Nicholas Proferes from ASU. This foundational course in Personal Development focuses on effectively managing emotions and communication online. Through hands-on scenarios, you'll master using digital media tools, choosing the right medium, and handling miscommunications. Available via Coursera, the course offers Starter and Professional subscription options and is perfect for anyone looking to improve their online communication. Take the next step in your digital journey today!

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