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- Level Beginner
- Duration 3 hours
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By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met. To do this, you will gain hands-on experience applying design thinking, empathy, and context from the customer journey to create an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Auto Summary
Discover how to use empathy mapping to enhance user experiences with this beginner-friendly course in Personal Development. Led by Coursera, you'll learn to visualize and understand unmet customer needs in just 180 minutes. Access is free, making it an ideal choice for anyone looking to develop applied empathy skills.