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Giving Helpful Feedback
  • Level Foundation
  • Duration 5 hours
  • Course by University of Colorado Boulder
  • Offered by

About

This course teaches you the simple principles expert managers use to improve and motivate employee performance. You'll never have to avoid telling an employee "the truth" again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you'll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback"such as, it is hard to give correctly, people don't like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!

Modules

Course Introduction and Positive Feedback

    • 2 Videos
    • 1 Readings
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2 Videos

  • Course Introduction
  • Why Feedback is Important

1 Readings

  • Course Syllabus

Positive Feedback

    • 4 Videos
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4 Videos

  • Positive Feedback Defined
  • The Impact of Positive Expectations
  • Positive Expectations at Work
  • Positive Feedback: Intriguing Possibilities

Week 1 Assessment

    • 1 Assignment
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1 Assignment

  • Week 1 Quiz

Negative Feedback

    • 3 Videos
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3 Videos

  • Negative Feedback Defined
  • Negative Feedback Bias
  • The Broad Impact of Negative Feedback

Week 2 Assessment

    • 1 Assignment
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1 Assignment

  • Week 2 Quiz

The Seven Essential Skills - Part I

    • 5 Videos
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5 Videos

  • Additional Thoughts on Positive Feedback
  • Introduction to the Seven Feedback Skills
  • Skill 1: Focus on Specific Behavior
  • Skill 2: Keep it Impersonal
  • Skill 3: Keep it Goal-Oriented

Week 4 Part I Assessment

    • 1 Assignment
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1 Assignment

  • Week 4 Part I Quiz

The Seven Essential Feedback Skills - Part II

    • 5 Videos
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5 Videos

  • Skill 4: Keep it Well-Timed
  • Skill 5: Ensure Understanding
  • Skill 6: Make Sure it is Controllable
  • Make Sure it is Controllable: The Manager's Role
  • Skill 7: Tailor the Feedback to Fit the Employee:

Week 4 Part II Assessment

    • 1 Assignment
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1 Assignment

  • Week 4 Part II Quiz

Giving Helpful Feedback: Turn Your Knowledge Into Long-Term Change

    • 2 Videos
    • 2 Readings
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2 Videos

  • When Feedback Doesn't Work
  • How to Create Long-Term Change

2 Readings

  • Feedback Practice
  • Feedback Practice Worksheet

Course Assessment

    • 1 Assignment
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1 Assignment

  • Final Test

Helpful Class Resources

    • 1 Readings
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1 Readings

  • Research Used in this Course

Auto Summary

Unlock the potential of effective communication with the "Giving Helpful Feedback" course, a dynamic and insightful program designed to elevate your personal development skills. This course, offered by Coursera, is tailored for current and aspiring managers who aim to enhance employee performance and motivation through constructive feedback. Over a comprehensive 300-minute duration, you will delve into seven proven techniques that transform feedback into a positive and powerful tool, without causing defensiveness or fear among employees. You will explore the nuances of feedback, understanding why negative feedback often outweighs positive, and how leveraging positive feedback can significantly boost creativity and teamwork. This foundational-level course provides a scientific basis for the common challenges associated with giving feedback, reassuring you with strategies to overcome them and build confidence in your delivery. Through engaging lessons, you will develop a robust process to refine your feedback skills, ensuring your observations and intuitions are effectively communicated. Enroll in the "Giving Helpful Feedback" course through the Starter subscription option and embark on a journey to become a more impactful and confident manager. This course is your gateway to mastering the art of feedback, transforming the way you guide and inspire your team.

Tracy Jennings
Instructor

Tracy Jennings