IBM IT Support

Monthly Subscription Starting at AED 99 + VAT

Level Foundation
Course by IBM
Offered by

About

Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to get job-ready in as little as 3 months, with no prior experience or degree needed to get started. Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service. You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues. When you successfully complete the program, you’ll have a portfolio of projects to demonstrate your proficiency, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search. You’ll also be prepared to take the CompTIA ITF+ certification exams and receive a 30% discount voucher for the certification exams like A+.

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Embark on an exciting journey into the world of Information Technology with the IBM IT Support course, designed to equip you with essential skills for a thriving career. This program focuses on IT fundamentals, networking, cybersecurity, and cloud computing, preparing you for a high-demand role in just three months. No prior experience or degree is required to start. In this course, you’ll learn to troubleshoot and set up computers, networks, and Wi-Fi, while mastering excellent customer service and technical support. Gain expertise in using ticketing systems, adhering to service level agreements, and resolving various technical issues. With comprehensive training in hardware and software setup, networking, security, and cloud computing, you'll be well-prepared to handle real-world IT support challenges. Taught by IBM and available through Coursera, this foundational course offers flexible subscription options, including Starter and Professional tiers, making it accessible to a wide range of learners. Ideal for individuals aiming to break into the IT field, this program provides a Professional Certificate from IBM upon completion, along with a portfolio of projects to showcase your skills to potential employers. Additionally, you'll benefit from exclusive career support resources to assist in your job search. Designed for aspiring IT support professionals, this course is your gateway to a rewarding career in technology, ensuring you are job-ready with practical knowledge and recognized credentials.