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- Level Intermediate
- Duration 2 hours
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By the end of this project, you will be able to design a service blueprint that serves as a point of shared understanding, informs a smooth service process, and collects quantifiable metrics to identify opportunities for continuous improvements. To identify UX opportunities with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, context from each step of the customer experience, and business intelligence integrations in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Auto Summary
Discover how to design effective service blueprints using Miro in this intermediate-level course. Ideal for personal development, you'll learn to create shared understanding, streamline service processes, and gather metrics for ongoing improvements. Taught by Coursera, this engaging 120-minute course is available for free. Perfect for those looking to enhance their UX skills.