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Managing Conflict
  • Level Foundation
  • Duration 7 hours
  • Course by Arizona State University
  • Offered by

About

Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!

Modules

Start Here

    • 1 Readings
    • 2 Plugin
Show info about module content

1 Readings

  • Welcome to Managing Conflict!

Identifying conflict mindsets

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Identifying conflict mindsets

1 Discussions

  • Reflect on the solution: Identifying conflict mindsets

3 Readings

  • Practice the solution: Recognizing conflict mindsets
  • Infographic: Function of the brain
  • Natural reactions can be counterproductive: Key takeaways

Handling conflict in person

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Handling in-person conflict

1 Discussions

  • Reflect on the solution: Handling in person conflict

3 Readings

  • Practice the solution: Managing conflict in-person
  • Infographic: Managing in-person conflict
  • Less time and space create more pressure: Key takeaways

Handling conflict over email

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Handling conflict over email

1 Discussions

  • Reflect on the solution: Handling conflict over email

3 Readings

  • Practice the solution: Managing email conflicts
  • Infographic: Managing email conflicts
  • Emails provide more time but less context: Key takeaways

Handling conflict on the phone

    • 3 Readings
    • 1 Discussion
    • 1 PeerReview
    • 3 Plugin
Show info about module content

1 Peer Review

  • Apply the solution: Handling conflict over the phone

1 Discussions

  • Reflect on the solution: Handling conflict on the phone

3 Readings

  • Practice the solution: Managing conflict on the phone
  • Infographic: Managing conflict on the phone
  • A hybrid conflict, for better or worse: Key takeaways

Course Conclusion

    • 1 Readings
    • 1 Plugin
Show info about module content

1 Readings

  • Final Thoughts

Auto Summary

Discover effective strategies for handling conflicts with Coursera's "Managing Conflict" course. Focused on personal development, this foundational course equips you with skills to address conflicts in person, over the phone, or via email. Perfect for those seeking practical conflict resolution techniques. Duration: 420 minutes. Available with a Starter subscription.

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