Buy Now AED 274.99 + VAT

Monthly Subscription Starting at AED 99 + VAT

Managing Employee Performance
  • Level Foundation
  • Duration 15 hours
  • Course by University of Minnesota
  • Offered by

About

Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees. In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.

Modules

Lesson 1.1: Introduction to Performance Management

    • 4 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Managing Employee Performance Overview

4 Videos

  • 1.1.1 Developing People (Course Introduction)
  • 1.1.2 About Larry Bourgerie
  • 1.1.3 Linking Performance Management to Financial Outcomes (ROI)
  • 1.1.4 Culture and Performance Management - A Global Perspective

Lesson 1.2 Performance Management Fundamentals

    • 3 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Performance Management Fundamentals

1 Discussions

  • Differences between Performance Appraisals and Performance Management

3 Videos

  • 1.2.1 Performance Management and Performance Review; Aren't They the Same Thing?
  • 1.2.2 Purposes and Design Elements of Effective Performance Management
  • 1.2.3 The Impact of Effective Performance Management Both Internally and Externally

Lesson 1.3 Strategy and Performance Management

    • 4 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Strategy and Performance Management

4 Videos

  • 1.3.1 Strategic Performance Management Model
  • 1.3.2 Perils of Poorly Implemented Performance Management
  • 1.3.3 Role of Training in Performance Management Strategy
  • 1.3.4 Performance Management's Link to Strategy

Module 1 Wrap-Up

    • 1 Assignment
Show info about module content

1 Assignment

  • Developing Performance Management Systems

2.1 Defining Performance

    • 3 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Defining Performance

3 Videos

  • 2.1.1 Behavior and Results: Aren't They Both Performance?
  • 2.1.2 "Calculating" Performance
  • 2.1.3 The Importance of Defining Performance

2.2 Measuring Performance and Developing Objectives

    • 4 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Measuring Performance and Developing Objectives

4 Videos

  • 2.2.1 Traits, Behaviors, Results - What Is Important?
  • 2.2.2 Performance-Task Skills vs Transferable Skills
  • 2.2.3 Characteristics of Effective Performance Objectives
  • 2.2.4 Developing Performance Standards

2.3 Measuring Results and Behaviors

    • 5 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Measuring Results and Behavior

5 Videos

  • 2.3.1 Are There Options When I am Measuring Performance
  • 2.3.2 Why Use the Comparative Methods Approach?
  • 2.3.3 Why Use the Absolute Methods Approach?
  • 2.3.4 Why Use the Results Methods Approach?
  • 2.3.5 Combo Method: Menu vs. Buffet

Module 2 Wrap-Up

    • 1 PeerReview
Show info about module content

1 Peer Review

  • Management by Objective (MBO)

Lesson 3.1: Conducting an Effective Review

    • 5 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Effective Reviews

1 Discussions

  • Best & Worse Performance Review

5 Videos

  • 3.1.1 Benefits and Purposes of Performance Reviews
  • 3.1.2 Steps in Conducting an Effective Review
  • 3.1.3 Components of a Review Form
  • 3.1.4 Timing and Frequency of Reviews
  • 3.1.5 Developing an Individual Development Plan

1 Readings

  • Performance Review TED Talk

3.2 Effective Feedback

    • 4 Videos
    • 1 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Effective Feedback

4 Videos

  • 3.2.1 Components of Effective Feedback
  • 3.2.2 What is Multi Rater Feedback?
  • 3.2.3 Pros and Cons of Multirater Feedback
  • 3.2.4 Costs of not Giving Feedback

1 Readings

  • NY Times Article on Giving Effective Feedback

3.3 Preventing Rater Bias in the Performance Review Process

    • 4 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Preventing Rater Bias

4 Videos

  • 3.3.1 Identifying Types of General Rating Errors
  • 3.3.2 Rating Errors and Practical Impact
  • 3.3.3 Training to Minimize Manager Bias In the Rating Process
  • 3.3.4 Best Practices to Minimize Legal Exposure

Module 3 Wrap-Up

    • 1 Assignment
Show info about module content

1 Assignment

  • Tools for Effective Performance Management

4.1 The Role of Culture in the Organization

    • 3 Videos
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Role of Culture in the Organization

1 Discussions

  • What is a Respectful, Civil Environment?

3 Videos

  • 4.1.1 Role of Culture in Performance Management
  • 4.1.2 What is Culture?
  • 4.1.3 Fundamentals of Civility -The 3 R's

4.2 The High Cost of Incivility

    • 4 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • The High Cost of Incivility

4 Videos

  • 4.2.1 What is a Culture of Incivility?
  • 4.2.2 Impact of Culture Incivility (Individuals & Teams)
  • 4.2.3 Hard and Soft Costs of Incivility on Organizations
  • 4.2.4 Culture's Impact on Performance Management

4.3 Creating and Maintaining a Performance Management Culture

    • 4 Videos
    • 1 Assignment
Show info about module content

1 Assignment

  • Creating and Maintaining a Performance Management Culture

4 Videos

  • 4.3.1 Building on Your Values and Strengths
  • 4.3.2 Creating and Reinforcing Performance Norms and Values
  • 4.3.3 Linking Cultural Norms and Behavior into HR and Performance Management Practices
  • 4.3.4."Walk the Talk": Model the Behavior Where You Are

Module 4 Wrap Up

    • 1 Assignment
Show info about module content

1 Assignment

  • Creating a Positive Performance Culture

Auto Summary

"Managing Employee Performance" is a foundational course in Personal Development offered by Coursera. Guided by expert instructors, it focuses on performance management skills, including setting expectations, giving feedback, and conducting appraisals. This 900-minute course targets people managers aiming to optimize employee potential and achieve organizational goals. Available under the Starter subscription, it's ideal for those seeking to enhance their HR capabilities.

Larry Bourgerie
Instructor

Larry Bourgerie