Managing Employee Performance
In today's dynamic business environment, effective performance management is a crucial skill that sets exceptional leaders apart. This course is designed to equip managers with the principles and techniques required to manage employee performance successfully.
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- Level Foundation
- Duration 15 hours
- Course by Starweaver
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Offered by
About
Once you have hired good employees, the next step that successful people managers take is to develop the full potential of their employees. Performance management is a process that helps managers achieve the goal of getting the best from their employees. In this third course in the Human Resources for People Managers specialization, we will discuss the skills and key processes you will need to develop your employees to attain department and organizational goals. These skills will include setting clear expectations, providing positive and corrective feedback, and delivering an effective performance appraisal.Modules
Lesson 1: Introduction to Performance Management
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4
Videos
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1
Readings
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1
Assignment
1
Assignment
- Performance management
4
Videos
- Introduction to the course and instructor
- Performance management throughout the employee life cycle
- The performance management process
- When you don’t take advantage of performance management
1
Readings
- Welcome to the course
Lesson 2: Advantages of Collaborating on Performance Expectations
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5
Videos
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1
Assignment
1
Assignment
- Collaborating on performance expectations
5
Videos
- Collaborative performance management
- Collaboratively setting goals with your employees
- The importance of weekly one-on-one meetings
- Incorporating company core values
- Relating employee goals to organizational goals
Lesson 3: The Importance of Giving and Receiving Regular Feedback
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4
Videos
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1
Readings
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1
Assignment
1
Assignment
- Giving and receiving regular feedback
4
Videos
- The principles of collaborative language
- Techniques for giving feedback
- How to take advantage of getting feedback
- Strategies to incorporate employee rewards & recognition
1
Readings
- Additional reading
Lesson 4: Having Constructive and Positive Performance Conversations
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6
Videos
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1
Readings
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1
Assignment
1
Assignment
- Constructive and positive performance conversations
6
Videos
- General best practices
- Prepare for an annual performance conversation all year long
- Preparing for a formal performance conversation
- What to do during a formal performance conversation
- When and where to have performance conversations
- Steps to take after a formal performance conversation
1
Readings
- Additional reading
Lesson 5: Coaching as a Performance and Behavior Management Tool
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5
Videos
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1
Readings
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1
Assignment
1
Assignment
- Coaching as a performance and behavior management tool
5
Videos
- Five steps for successful coaching conversations
- Six skills to build before you begin coaching employees
- Tips for identifying and coaching a high performing employee
- Tips for coaching an employee with declining performance or behavior
- A simple script for overcoming employee objections or justification of behavior
1
Readings
- Additional reading
Conclusion & Final Assessment
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1
Readings
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1
Assignment
1
Assignment
- Final assessment
1
Readings
- Conclusion
Auto Summary
"Managing Employee Performance" is a foundational course in Personal Development offered by Coursera. Guided by expert instructors, it focuses on performance management skills, including setting expectations, giving feedback, and conducting appraisals. This 900-minute course targets people managers aiming to optimize employee potential and achieve organizational goals. Available under the Starter subscription, it's ideal for those seeking to enhance their HR capabilities.
Catherine Mattice