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Negotiation skills: Negotiate and resolve conflict
  • Level Foundation
  • Duration 14 hours
  • Course by Macquarie University
  • Offered by

About

Modern organisations are characterised by increasingly higher levels of uncertainty, complexity and diversity. In our current globalised work environment, how can you manage the power and politics that persistently influence organisational decision-making? Being savvy about organisational politics and having the nous to negotiate and resolve conflict is a critical capability for managers at all levels. This course will develop your negotiation and conflict resolution skills " crucial to becoming a positive influence in your organisation. Via structured learning activities (video lectures, quizzes, discussion prompts and written assessments) you will conceptualise and measure power and politics; analyse and develop strategies for influencing stakeholders; and learn how to act with integrity and purpose when "playing politics'.

Modules

Course overview

    • 1 Videos
    • 2 Readings
Show info about module content

1 Videos

  • Course welcome and introduction

2 Readings

  • Course overview
  • Learning activities and assessment

Weekly outline

    • 1 Videos
Show info about module content

1 Videos

  • Week 1 outline

Lesson 1

    • 4 Videos
    • 1 Readings
Show info about module content

4 Videos

  • 1.1 Your skillset and the new world of work
  • 1.2 Awareness and diagnosis
  • 1.3 Becoming proactive
  • 1.4 Goals of negotiation

1 Readings

  • Explore further resources 1

Practice 1

    • 1 Assignment
Show info about module content

1 Assignment

  • Recall 1: Check your understanding

Weekly outline

    • 1 Videos
Show info about module content

1 Videos

  • Week 2 outline

Lesson 2

    • 3 Videos
    • 1 Readings
Show info about module content

3 Videos

  • 2.1 Why is conflict different?
  • 2.2 What am I dealing with? Types of conflict relationships
  • 2.3 When things go wrong

1 Readings

  • Explore further resources 2

Practice 2

    • 1 Assignment
Show info about module content

1 Assignment

  • Recall 2: Check your understanding

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Check your applied learning (Weeks 1-2)

Weekly outline

    • 1 Videos
    • 1 Readings
Show info about module content

1 Videos

  • Week 3 outline

1 Readings

  • Become a Global MBA learner

Lesson 3

    • 3 Videos
    • 1 Readings
Show info about module content

3 Videos

  • 3.1 Orienting: Past, present, future
  • 3.2 Toolkit: Sharpen your skills
  • 3.3 Goal setting: Maximising vs satisficing

1 Readings

  • Explore further resources 3

Practice 3

    • 1 Assignment
Show info about module content

1 Assignment

  • Recall 3: Check your understanding

Weekly outline

    • 1 Videos
Show info about module content

1 Videos

  • Week 4 outline

Lesson 4

    • 3 Videos
    • 1 Readings
Show info about module content

3 Videos

  • 4.1 Interests and trade-offs: Content vs process
  • 4.2 Becoming a facilitator: Process skills
  • 4.3 Structure: Proposing a process

1 Readings

  • Explore further resources 4

Practice 4

    • 1 Assignment
Show info about module content

1 Assignment

  • Recall 4: Check your understanding

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Check your applied learning (Weeks 3-4)

Weekly outline

    • 1 Videos
Show info about module content

1 Videos

  • Week 5 outline

Lesson 5

    • 3 Videos
    • 3 Readings
Show info about module content

3 Videos

  • 5.1 Cultural rules: Communication barriers
  • 5.2 How culture manifests in negotiation
  • 5.3 When context matters: Attribution errors

3 Readings

  • Defining culture
  • Hofstede: A critique
  • Explore further resources 5

Practice 5

    • 1 Assignment
Show info about module content

1 Assignment

  • Recall 5: Check your understanding

Weekly outline

    • 1 Videos
Show info about module content

1 Videos

  • Week 6 outline

Lesson 6

    • 3 Videos
    • 1 Readings
Show info about module content

3 Videos

  • 6.1 Complexity in negotiation and conflict resolution
  • 6.2 Multiparty stakeholders
  • 6.3 Change the game: Conflict transformation

1 Readings

  • Explore more resources 6

Practice 6

    • 1 Assignment
Show info about module content

1 Assignment

  • Recall 6: Check your understanding

Assessment

    • 1 Assignment
Show info about module content

1 Assignment

  • Check your applied learning (Weeks 5-6)

Course wrap-up

    • 1 Videos
Show info about module content

1 Videos

  • Course wrap-up

Auto Summary

"Negotiation Skills: Negotiate and Resolve Conflict" is a foundational course designed to enhance your ability to navigate the complexities of modern organizations. Focused on personal development, this course is essential for managers and professionals looking to master the art of negotiation and conflict resolution in today's globalized work environment. Taught by expert instructors on Coursera, the course offers a comprehensive curriculum through engaging video lectures, interactive quizzes, stimulating discussion prompts, and insightful written assessments. Over approximately 840 minutes of structured learning, you will gain a deep understanding of organizational power dynamics and political landscapes. You will learn to measure and conceptualize power and politics, develop strategies to influence stakeholders effectively, and act with integrity and purpose in political scenarios. Subscription options include Starter, Professional, and Paid plans, catering to various learner needs and preferences. This course is ideal for individuals eager to become positive influences within their organizations by developing critical negotiation and conflict resolution skills. Whether you're stepping into a managerial role or seeking to enhance your existing capabilities, this course will equip you with the tools to thrive in any organizational setting.

Dr Andrew Heys
Instructor

Dr Andrew Heys