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- Level Intermediate
- Duration 2 hours
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By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to improve the customer experience. To optimize digital experiences with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer experience with the service in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Auto Summary
Optimize Digital Experiences with Service Blueprints in Miro is a professional-level course focused on enhancing customer interactions through service blueprint visualization. Led by Coursera, this 120-minute course teaches you to apply design thinking and user interface knowledge using Miro's online collaboration platform. Ideal for those in North America, it helps uncover business opportunities and improve customer experiences. Available with a Starter subscription, it's perfect for professionals aiming to optimize digital experiences.