Professional Skills for International Business
This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking. This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study.
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- Level Foundation
- Duration 20 hours
- Course by University of London
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Offered by
About
This course provides insight into the key professional skills needed by managers at all levels of an organisation. You'll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking. This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMIModules
Welcome to Professional Skills for International Business!
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1
Videos
1
Videos
- Introduction to the Course and Week 1
Making A Positive First Impression
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2
Videos
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2
Readings
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1
Discussion
1
Discussions
- Making A Positive First Impression
2
Videos
- Creating A Positive First Impression
- Interview with Claire Taylor | Making A Positive First Impression
2
Readings
- Ted Talk | Your Body Language Shapes Who You Are
- A Second Chance to Make the Right Impression
Building Collaborative Stakeholder Relationships
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6
Videos
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6
Readings
6
Videos
- Cialdini's Six Principles of Influence
- Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships
- Interview with Michael Davis | Building Effective Relationships
- Interview with Claire Taylor | Collaborative Relationships
- Gary Yukl | Building Expert Power
- Mendelow's Stakeholder Matrix
6
Readings
- Mendelow's Stakeholder Matrix
- CMI Checklist | Stakeholder Analysis and Management
- CMI Checklist | Developing Trust
- Five Questions to Identify Key Stakeholders
- How To Improve Your Stakeholder Relationships
- Building Expert Power
Verbal and Non-Verbal Communication
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1
Videos
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2
Readings
1
Videos
- Verbal and non-verbal communication
2
Readings
- Albert Mehrabian
- Understanding Non-Verbal Communication
Choosing An Appropriate Communication Channel
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5
Videos
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4
Readings
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1
Discussion
1
Discussions
- Comparing Experiences of Communication
5
Videos
- Choosing an appropriate communication channel
- Key Concept: The 7Cs of Communication
- Case Study: Interview with Oliver James | Applications of the 7Cs of Communication
- Communication across cultures |Interview with Andrew Harding
- Global Communication | Paul Taylor
4
Readings
- The 7 Cs of Communication
- Communicating Across Cultures
- Communicating in the Virtual Workplace
- Geert Hofstede
Week 1 Summary and Quiz
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1
Videos
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1
Assignment
1
Assignment
- Week 1 Quiz
1
Videos
- Week 1 Summary
Further Reading
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4
Readings
4
Readings
- Further Reading: First Impressions
- Further Reading: Communication
- Further Reading: Relationship Building
- Further Reading: Making A Positive First Impression
Welcome to Week 2
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1
Videos
1
Videos
- Week 2 Introduction
Aspects of Being A Role Model
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3
Videos
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4
Readings
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1
Discussion
1
Discussions
- Attributes of a Role Model
3
Videos
- Interview with Oliver James | Becoming A Role Model In The Workplace
- Managerial Role Models | Interview with Andrew Harding
- Managerial Role Models | Interview with Paul Taylor
4
Readings
- The Seven Traits of a Role Model
- How Women (and Men) Can Find Role Models When None Are Obvious
- Professional Development Is Key To Advancing Your Career
- Managing Your Career Like A Business
Aligning Behaviour With Organisational Expectations
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1
Videos
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3
Readings
1
Videos
- Aligning behaviour with organisational expectations
3
Readings
- Ken Blanchard | Create A High-Performance, Values-Aligned Culture
- Stonewall | Role Models
- Women Rising | The Unseen Barriers
Week 2 Summary
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1
Videos
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1
PeerReview
1
Peer Review
- Change for Change's Sake?
1
Videos
- Week 2 Summary
Welcome to Week 3
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1
Videos
1
Videos
- Week 3 Introduction
Key Principles of Effective Time and Resource Management
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2
Videos
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6
Readings
2
Videos
- Interview with Mary Stiasny | Efficiency
- Interview with Jan Cameron | Prioritisation
6
Readings
- Remote Working | A Mixed Blessing?
- How To Defeat Procrastination
- Urgent vs Important
- Murphy's Ten Laws of Time Management
- Managing Your Time Effectively
- MoSCoW Prioritisation
Aligning Your Tasks To Those Of Stakeholders
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7
Videos
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1
Readings
7
Videos
- Boddy and Buchanan
- Case Study: Interview with Stephen Hobbs | Key Stakeholders
- Interview with Mary Stiasny | Stakeholders
- Interview with Claire Taylor | Stakeholders
- Interview with Graham Chase | Stakeholders
- Case Study: Interview with Michael Davis | Stakeholder Management
- Stakeholder Management | Interview with Paul Taylor
1
Readings
- Building collaborative relationships in four directions
The Principles and Benefits of Delegation
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2
Videos
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2
Readings
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1
Discussion
1
Discussions
- Experiences of Delegation
2
Videos
- Interview with Mary Stiasny | Delegation
- Interview with Graham Chase | Delegation
2
Readings
- Successful Delegation
- Empowerment
Week 3 Summary and Quiz
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1
Videos
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1
Readings
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1
Assignment
1
Assignment
- Week 3 Quiz
1
Videos
- Week 3 Summary
1
Readings
- Further Reading: Week 3
Welcome to Week 4
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1
Videos
1
Videos
- Week 4 Introduction
The Key Principles of Networking
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6
Videos
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8
Readings
6
Videos
- Key Concept: Networking
- Case Study: Interview with Valentina Lorenzon | Key Skills in Networking
- Interview with Claire Taylor | Networking | Part 1
- Interview with Claire Taylor | Networking | Part 2
- Interview with Mary Stiasny | Networking
- Networking | Interview with Andrew Harding
8
Readings
- Networking Planning and Preparations
- Networking Questions
- CMI Checklist | Networking
- 3 Ways to Give More and Be More Proactive At A Networking Event
- 6 Ways to Convince Your Boss That Business Travel Is Important
- Susan Cain | Networking for Introverts
- Learn To Love Networking
- Further Reading: Networking
Creating A Networking Plan- Including Social Media
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1
Videos
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2
Readings
1
Videos
- Networking and social media
2
Readings
- How To Use Social Networking
- Personal Learning Networks | It's Who You Know
Personal Brand
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4
Videos
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1
Discussion
1
Discussions
- Personal Brand
4
Videos
- Key Concept: An Understanding of your Personal Brand
- Case Study: An Understanding of your Personal Brand
- Interview with Claire Taylor | Personal Brand
- Case Study: Interview with Valentina Lorenzon | Personal Brand
Summary of Professional Skills for International Business
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1
Videos
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1
PeerReview
1
Peer Review
- The Importance of Delegation
1
Videos
- Summary of Week 4 and the Course
Auto Summary
Enhance your managerial potential with the "Professional Skills for International Business" course, focusing on essential skills like first impressions, role modeling, time management, and networking. Offered by the University of London and endorsed by CMI, this foundation-level course is perfect for those aiming to excel in international business or pursue further studies. Complete the course to potentially bolster your application for the Global MBA programme. Available on Coursera with a starter subscription, the course spans 1200 minutes of engaging content. Ideal for budding managers and early career professionals.
David James