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Simulation of Call Centre Operations Using R Simmer
  • Level Beginner
  • Duration 2 hours
  • Course by Coursera Project Network
  • Offered by

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Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results

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    • 1 Lab
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  • Simulation of Call Centre Operations Using R Simmer

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Unlock the power of simulation with "Simulation of Call Centre Operations Using R Simmer," a comprehensive beginner-level course offered by Coursera. This course is designed for those interested in personal development and aims to provide a solid foundation in simulating call center operations using the R Simmer package. Guided by expert instruction, you will delve into the essential aspects of call center simulation, beginning with the introduction to the simulation process. You will learn how to create the necessary statistical variables, define trajectories for different departments, and manage teams, resources, and call arrivals. The course also covers running simulations, storing results, and interpreting data through plotting charts. With a total duration of 120 minutes, this engaging and informative course is available for free, making it an accessible opportunity for learners to enhance their skills and knowledge in this specialized domain. Whether you are new to simulation or looking to expand your expertise, this course is tailored to help you achieve your goals.

Moses Gummadi
Instructor

Moses Gummadi