Monthly Subscription Starting at AED 99 + VAT

Solving Problems with Creative and Critical Thinking
  • Level Foundation
  • Duration 3 hours
  • Course by IBM
  • Offered by

About

In order to find a solution, one needs to be able to analyze a problem. This short course is designed to teach you how to solve and analyze problems effectively with critical and creative thinking. Through the use of creative and critical thinking you will learn how to look at a problem and find the best solution by analyzing the different ways you can solve a problem. By taking this quick course you will gain the skills you need to find the root cause of a problem through the use of a five-step method. You will learn the process you must go through in order to find the problem, which leads to finding a solution. You will gain the necessary skills needed for critical and creative thinking which will be the foundation for successfully solving problems. This course provides fundamental skills that you will need to use in your day to day work. The course is suitable for anyone – students, career starters, experienced professionals and managers - wanting to develop problem solving skills regardless of your background. By taking this course you will be gaining some of the essential skills you need in order to be successful in your professional life. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Modules

Introduction

    • 3 Videos
    • 2 Readings
Show info about module content

3 Videos

  • Why do you need to focus on solving problems?
  • The problem-solving process
  • How can you solve problems in an agile way?

2 Readings

  • Critical and creative thinking are required to solve problems
  • What will you learn from the course?

Topic 1: What’s the problem?

    • 5 Videos
    • 2 Readings
    • 1 Assignment
Show info about module content

1 Assignment

  • Practice Quiz: What do you think?

5 Videos

  • Let’s begin with the first topic
  • The problem-solving process-Identify
  • Write a problem statement
  • How do you find out if a problem is worth solving?
  • Recap

2 Readings

  • Let’s help Georgia!
  • Is Georgia’s problem worth solving?

Topic 2: What’s really going on?

    • 5 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz: What do you think?
  • Practice Quiz: The “5 Whys” for Georgia

5 Videos

  • Let’s move to the second topic
  • The problem-solving process: Analyze
  • How do you use “The 5 Whys”?
  • The root cause!
  • Many tools can help with root cause analysis

1 Readings

  • Recap

Topic 3: What are my options?

    • 5 Videos
    • 1 Readings
Show info about module content

5 Videos

  • Let’s move to the third topic
  • The problem-solving process: Explore
  • Brainstorming rules
  • Brainstorm to solve Georgia’s problem
  • Recap

1 Readings

  • Brainstorm to get plenty of ideas

Topic 4: What is the best solution?

    • 6 Videos
    • 3 Readings
    • 5 Assignment
Show info about module content

5 Assignment

  • Practice Quiz: Which type of solution will work for Georgia?
  • Practice Quiz: Who should choose the solution in each case?
  • Practice Quiz: Who should choose a solution to Georgia’s problem?
  • Practice Quiz: Using the Ease and Effectiveness Matrix
  • Practice Quiz: Let’s use the Ease and effectiveness matrix for Georgia’s problem

6 Videos

  • Let’s move to the fourth topic
  • The problem-solving process: Select
  • Let’s find five solutions for one problem
  • Use these factors to identify who should choose a solution
  • Use the Ease and effectiveness matrix to select the best solution
  • Recap

3 Readings

  • Let’s find five solutions for one problem
  • Who should chose a solution in Georgia's problem?
  • How will you work out the best possible solution?

Topic 5: What will success look like?

    • 6 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz: What do you think success will look like?
  • Practice Quiz: What do you think?

6 Videos

  • Let’s move to the fifth topic
  • What will success look like?
  • How will you measure a solution’s effectiveness?
  • If you can’t measure it, you can’t manage it
  • Build an implementation plan
  • Recap

1 Readings

  • Plan to implement the solution for Georgia

Course-end Assessment

    • 1 Videos
    • 1 Readings
    • 2 Assignment
Show info about module content

2 Assignment

  • Practice Quiz: Solving Problems with Critical and Creative Thinking
  • Graded Quiz: Solving Problems with Critical and Creative Thinking

1 Videos

  • Review the five-step problem-solving process

1 Readings

  • Congratulations and Next Steps.

Auto Summary

Unlock the power of problem-solving with "Solving Problems with Creative and Critical Thinking," a foundational course by IBM on Coursera. Designed for all backgrounds, this 180-minute personal development course teaches you to analyze and solve problems using a five-step method. Perfect for students, professionals, and managers aiming to enhance their critical and creative thinking skills. Available with a Starter subscription, this course is part of the People and Soft Skills for Professional and Personal Success Specialization.

IBM Skills Network Team
Instructor

IBM Skills Network Team