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Supporting Clients
  • Level Foundation
  • Duration 18 hours
  • Course by Goodwill Industries International
  • Offered by

About

To reach your goal of becoming a Career Coach or Navigator, you have learned about relationship management and human-centered career coaching in course 1 and gained skills to recruit and work with clients in course 2. This third course in the Career Coach and Navigator Professional Certificate will help you advise people as they move along their career paths; assist with job searches, interviewing, and resume creation; and set them up for success as they start their careers. By the end of the course, you will be able to: 1. Assist people who desire to pursue a career, make a career change, or work towards career advancement. 2. Guide people in finding relevant employment opportunities that meet their needs and the labor market. 3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters. 4. Help people develop interviewing skills. To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Modules

Addressing Basic Needs

    • 4 Videos
    • 3 Readings
    • 2 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Assessing and Addressing Basic Needs Quiz

2 Discussions

  • How will crisis counseling strategies help you in your role?
  • How can you use motivational interviewing to assess social service needs?

4 Videos

  • Crisis Counseling
  • Assess Social Services Needs
  • Motivational Interviewing
  • Overcoming Obstacles

3 Readings

  • Welcome to the Course
  • Crisis Counseling Case Study
  • Motivational Interviewing Example

Career Advising and Guidance

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Providing Career Guidance Quiz

1 Discussions

  • How has a mentor helped you in your career?

2 Videos

  • Occupational Guidance
  • Career Coaching

1 Readings

  • Career Coaching Case Study

Career Launch

    • 2 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Career Navigation and Guidance Quiz

1 Discussions

  • How can you assist clients with career advancement or entrepreneurship?

2 Videos

  • Career Advancement
  • Sustainable Income

1 Readings

  • The Gig Economy Case Study

Online Job Search Tools and Resources

    • 4 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Job Search Tools for Today Quiz

1 Discussions

  • What job search strategies will you adopt to help your clients?

4 Videos

  • Data Sources for Career Exploration
  • Hiring Events
  • Employer or National Job Boards
  • Looking for Jobs Outside Traditional Employment

2 Readings

  • Career Exploration
  • Internships, Apprenticeships and Volunteer Positions

Professional Networking Plan

    • 3 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Networking Success Quiz

1 Discussions

  • How can you assist clients with creating questions for informational interviews?

3 Videos

  • Gathering Contacts
  • Informational Interviews
  • Designing and Executing a Networking Plan

1 Readings

  • Networking Events - How to Get Interviews

Cultivating Learning, Growth and Development

    • 4 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Job Search Planning and Lifelong Learning Quiz

1 Discussions

  • How would you encourage a client to become a life-long learner?

4 Videos

  • Secondary Education and GEDs
  • Higher Education
  • Credentialing Programs
  • Workforce Development

1 Readings

  • Career Ladders vs. Lattices

Writing Cover Letters and Resumes

    • 4 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Preparing for Success Quiz

1 Discussions

  • How can you assist the client with building a skill portfolio?

4 Videos

  • Writing Cover Letters
  • Types of Resumes
  • Developing Broad-Based Resumes
  • Building Work and Skill Portfolios

1 Readings

  • How to Write an Effective Resume

Personal Branding

    • 4 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Personal Branding and Social Presence Quiz

1 Discussions

  • How would you persuade the client to make changes to their social media accounts?

4 Videos

  • Creating Personal Brands
  • Social Media Presence
  • Managing an Online Identity
  • LinkedIn Profiles

1 Readings

  • Poor Social Media Presence Example

Interviewing

    • 5 Videos
    • 2 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Strategies for Successful Interviews Quiz

1 Discussions

  • What steps would you take to help a client prepare for an online interview?

5 Videos

  • Researching Companies Before Interviewing
  • Interview Types and Styles
  • Skill- and Competency-Based Interviews
  • Interview Strategies
  • The Impact of Thank You

2 Readings

  • Questions to Ask After an Interview
  • How to Prepare for Interviews

Onboarding Preparation

    • 7 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Preparing for Onboarding Success Quiz

1 Discussions

  • What actions have you taken to ensure a successful first day at work?

7 Videos

  • Having a Successful First Day
  • Onboarding Essentials
  • Obtaining Identification Documents
  • Completing Tax Documents
  • Contractors and Taxes
  • Identifying Your Support Team
  • Reaching Out to Career Navigators

1 Readings

  • Tax Resources

Finances and Benefits

    • 6 Videos
    • 1 Readings
    • 1 Discussion
    • 1 Assignment
Show info about module content

1 Assignment

  • Understanding Finances and Benefits Quiz

1 Discussions

  • How can you prepare for financial conversations with clients?

6 Videos

  • Navigating Financial Conversations
  • Introduction to Employment Benefits
  • If the Client Doesn’t Have a Bank Account
  • Preparing for The Benefits Cliff
  • Payday Loans
  • Banking and Financial Resources

1 Readings

  • Navigating the Benefits Cliff

Salary and Wage Negotiation

    • 1 Videos
    • 2 Readings
    • 1 Discussion
    • 1 PeerReview
    • 1 Assignment
Show info about module content

1 Assignment

  • Setting the Stage for Success Quiz

1 Peer Review

  • Preparing Clients for a New Career

1 Discussions

  • How would you help a client build confidence with negotiating their salary?

1 Videos

  • Negotiation Skills and Techniques

2 Readings

  • Negotiation Practice
  • Building Confidence

Auto Summary

Unlock your potential as a Career Coach with "Supporting Clients," a foundational Coursera course in Personal Development. Guided by expert instructors, you'll master the art of career advising, job search assistance, resume creation, and interview preparation. Suitable for beginners, this 1080-minute course is part of the Career Coach and Navigator Professional Certificate. Available via Starter and Professional subscriptions, it's perfect for aspiring career coaches ready to make a meaningful impact.

Goodwill Academy
Instructor

Goodwill Academy