- Level Foundation
- Duration 30 hours
- Course by Case Western Reserve University
-
Offered by
About
In this course you will learn about the importance of quality in healthcare and how you can contribute by implementing a quality improvement (QI) project to improve processes of care and patient outcomes. You will learn about powerful tools to add to your QI ‘toolbox’ during short lectures and reflective exercises. You will apply these tools to the implementation of a QI project in your own practice setting or an area of personal improvement. At the completion of the course, you will have a storyboard that captures your QI project success to share with others. The QI project will be considered within the context of interprofessional teams and from a systems perspective. The objective of this course is to empower you, the working healthcare professional, to improve your knowledge and skills in the science of quality improvement so that you can take action in your own clinical setting to improve the quality of care for your patients and their families.Modules
Before You Begin the Course
3
Assignment
- Pre-Course Entrance/Demographic Survey
- Pre-Course Systems Thinking Survey
- Pre-Course Knowledge Assessment
1
Readings
- Improvement Project Worksheet
Module 1: Overview of Healthcare Quality Improvement
2
Assignment
- Module 1 Knowledge Quiz
- Module 1 Self-Efficacy Reflection
1
Peer Review
- Improvement Opportunities & Baseline Data
4
Videos
- Theory Video
- Application Video
- Case Study Video
- Guest Lecturer: Duncan Neuhauser
2
Readings
- Learning Objectives
- HRSA Quality Improvement Article
Module 2: Evidence for Improvement Work: Literature, Internet & More
2
Assignment
- Module 2 Knowledge Quiz
- Module 2 Self-Efficacy Reflection
1
Peer Review
- Link Current Evidence & Benchmarking Best Processes
3
Videos
- Theory
- Application
- Guest Lecturer: Farrohk Alemi
2
Readings
- Learning Objectives
- Evidence-Based Medicine (EBM) Resources
Module 3: Interprofessional Teams for Improvement Work
2
Assignment
- Module 3 Knowledge Quiz
- Module 3 Self-Efficacy Reflection
1
Peer Review
- System Assessment
3
Videos
- Theory
- Application
- Guest Lecturer: Nancy Tinsley
2
Readings
- Learning Objectives
- Core Competencies for Inter-professional Collaborative Practice
Module 4: Knowledge of Systems and Process
2
Assignment
- Module 4 Knowledge Quiz
- Module 4 Self-Efficacy Reflection
1
Peer Review
- Fishbone Diagram & Process Map
3
Videos
- Theory
- Application
- Guest Lecturer: Shirley Moore
2
Readings
- Learning Objectives
- QSEN: The Key is Systems Thinking
Module 5: Targeting Your Aim from Global to Specific
2
Assignment
- Module 5 Knowledge Quiz
- Module 5 Self-Efficacy Reflection
1
Peer Review
- Specific Aim & Timeline
3
Videos
- Theory
- Application
- Guest Lecturer: Mamta Singh
2
Readings
- Learning Objectives
- The Science of Improvement: Setting Aims
Module 6: Measuring for Improvement
2
Assignment
- Module 6 Knowledge Quiz
- Module 6 Self-Efficacy Reflection
1
Peer Review
- Measures
2
Videos
- Theory
- Application
2
Readings
- Learning Objectives
- Science of Improvement: Establishing Measures
Module 7: Data, Variation and Control Charts
2
Assignment
- Module 7 Knowledge Check
- Module 7 Self-Efficacy Reflection
1
Peer Review
- Data Variation & Run Charts
2
Videos
- Theory
- Guest Lecturer: Brook Watts
2
Readings
- Learning Objectives
- The Science of Improvement on a Whiteboard!
Module 8: Human Side of QI: The Psychology of Change
2
Assignment
- Module 8 Knowledge Quiz
- Module 8 Self-Efficacy Reflection
1
Peer Review
- Identify and Choose a Change Idea
2
Videos
- Theory
- Application
2
Readings
- Learning Objectives
- Diffusion of Innovations
Module 9: Implementing and Spreading Change: The Power of the Model for Improvement
2
Assignment
- Module 9 Knowledge Quiz
- Module 9 Self-Efficacy Reflection
1
Peer Review
- Pilot Test the Change Idea
2
Videos
- Theory
- Guest Lecturer: David Aron
2
Readings
- Learning Objectives
- Tests of change
Module 10: Putting it All Together & Leading Change
2
Assignment
- Module 10 Knowledge Quiz
- Module 10 Self-Efficacy Reflection
1
Peer Review
- Story Board
2
Videos
- Theory
- Guest Lecturer: Pete Spanos
2
Readings
- Module 10 Learning Objectives
- Making a Storyboard
Auto Summary
"Take the Lead on Healthcare Quality Improvement" is a foundational course on Coursera, designed for healthcare professionals aiming to enhance their quality improvement (QI) skills. Through short lectures, reflective exercises, and practical QI project implementation, learners will gain valuable tools to improve patient care and outcomes. The course spans 1800 minutes and offers Starter and Professional subscription options. Ideal for those in the healthcare sector seeking to lead QI initiatives within interprofessional teams and systems.

Mary A. Dolansky, PhD, RN

Shirley Moore, PhD, RN, FAAN

Mamta K Singh, MD, MS