Tech Support Career Guide and Interview Preparation
This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing.
Monthly Subscription Starting at AED 99 + VAT
- Level Foundation
- Duration 8 hours
- Course by IBM
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Offered by
About
This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwork for interviewing. You will also get inside tips and steps you can use to perform professionally and effectively at interviews. Let seasoned professionals share their experiences to help you get ahead of the competition. A note: This course often discusses technical support specialists specifically, but the majority of the content will apply to technical support specialists overall, and the terms “technical support engineer,” “help desk specialist,” “IT specialist,” and “technical support specialist” will be used interchangeably.Modules
Welcome
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1
Videos
1
Videos
- Introduction to Technical Support Professional Certificate
Building a Foundation
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10
Videos
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1
Readings
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5
Plugin
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2
Assignment
2
Assignment
- Practice Quiz
- Graded Quiz
10
Videos
- Understanding the Role of A Technical Support Specialist
- Expert Viewpoint: Paths in Technical Support
- Expert Viewpoint: Setting Goals
- Opportunities in Technical Support
- Build your portfolio
- Expert Viewpoint: Optimal Portfolios
- Expert Viewpoints: Technical Specialist Roles
- Draft your resume
- Expert Viewpoint: Attention-Getting Resumes
- Expert Viewpoint: Standing Out from the Crowd
1
Readings
- Job Titles
Applying and Preparing to Interview
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10
Videos
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2
Plugin
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2
Assignment
2
Assignment
- Practice Quiz
- Graded Quiz
10
Videos
- Company and Industry Research
- Networking Online and Off
- Expert Viewpoint: Building Your Network
- Assessing job listings
- Expert Viewpoint: A Closer Look at Job Listings
- Technical Review: Technical Skills Fundamentals Review
- Technical Review: Soft Skills Fundamentals Review
- Refreshing Essential Technical Support Skills
- Expert Viewpoint: Job Interview Prep
- Interview rehearsal
Interviewing
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8
Videos
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2
Readings
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2
Plugin
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2
Assignment
2
Assignment
- Practice Quiz
- Graded Quiz
8
Videos
- Overview of the Interview Process
- Expert Viewpoint: Case Study Insights
- Expert Viewpoint: Tech Screen Expectations
- Final interviewing
- Technical Interviewing: Discussing a Project
- Expert Viewpoints: Interviewing
- Expert Viewpoints: Candidate Good Impression
- Expert Viewpoint: Negotiations
2
Readings
- Unethical Questions and Behaviors
- Check List
Course Wrap-up
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2
Readings
2
Readings
- Congrats & Next Steps
- Thanks, from the Course Team
Auto Summary
Embark on a transformative journey into the world of technical support with the "Tech Support Career Guide and Interview Preparation" course. This comprehensive program is expertly crafted to equip aspiring technical support specialists with the essential skills and knowledge required to thrive in the job market. Under the guidance of seasoned professionals, you’ll gain a deep understanding of the daily responsibilities and career advancement opportunities within the technical support domain. The course covers practical techniques for creating impactful resumes, portfolios, cover letters, and elevator pitches. Moreover, it provides insights on how to identify and evaluate job openings, apply effectively, and excel in interviews with confidence. Spanning 480 minutes of rich content, this foundational-level course offers valuable tips and steps to help you stand out from the competition. Whether you are new to the field or looking to refine your job-seeking strategies, this course is designed to support your career aspirations. Available through Coursera, you can choose from Starter or Professional subscription plans to best suit your learning needs. Join this course to propel your career in technical support and step confidently into your next professional role.
IBM Skills Network Team