Writing Professional Email and Memos (Project-Centered Course)
Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials.
Buy Now AED 170.99 + VAT
Monthly Subscription Starting at AED 99 + VAT
- Level Foundation
- Duration 20 hours
- Course by Kennesaw State University
-
Offered by
About
Want your workplace writing to make a positive impression? At the end of this course, you will be a more confident writer, able to create higher quality professional documents more quickly. This course is at the introductory or beginner level and focuses on mastering the basics of email etiquette and communication. While this course will help learners become faster and more efficient writers by virtue of practice with common writing purposes, it does not cover marketing emails or job application materials. In this project-based learning course, you will work on a continuous project, the writing of a professional email/memo. At the end of the course, you will write a clear and concise email/memo. The final product will be individualized to your professional endeavors and follow the guidelines for one of the common types of emails/memos explained in the course: directives, progress reports, incident reports, response to inquiries, and meeting minutes. You will gain a wealth of skills. You will learn about appropriate email/memo formats, common ways to organize email/memo contents, common email/memo routing protocols, and expectations upon writers in professional environments. This course is designed to be beneficial to all levels of learners, whether you have never heard of an email/memo or write them every day. Everyone will learn something from this experience. In fact, different levels of learners are encouraged in this course so that we can all learn from each other. There will be thousands of learners working side-by-side on their projects, and the environment will be social, supportive, and constructive. By the end of this course, learners will be able to: - write clear and concise emails/memos relative to their professional endeavors - recognize five different types of emails/memos and their formats - analyze email/memo context for audience and tone - use basic grammar correctly in their email/memo writing Materials required: Learners in this course will need only a computer with strong enough Internet to play videos and hear sound. A word processing software is suggested, but not required. Time required: This course will require approximately 4 hours of work in the platform, including videos, reading, quizzes, and other activities. The course project will require approximately 6 hours of work, including the rough draft, draft peer review, final draft, and final peer review.Modules
Welcome to the Course!
-
1
Videos
-
7
Readings
-
2
Discussion
2
Discussions
- Introduce Yourself!
- What Do You Already Know?
1
Videos
- Welcome
7
Readings
- Course Introduction and Objectives
- Workload
- What's with the paid certificate advertisements?
- The Final Project Already? Final Project Assignment Options
- Grading Scheme
- Netiquette and the Nature of this Course
- Get help and meet other learners in this course. Join your discussion forums!
Module 1
-
1
Videos
-
6
Readings
-
1
Assignment
1
Assignment
- Introduction to Emails/Memos
1
Videos
- Introduction to Emails and Memos
6
Readings
- Objectives and Checklist
- Video Notes
- Driving Question
- Email Etiquette
- Rubric for Emails/Memos
- Project Milestone
Course Survey
-
1
Readings
1
Readings
- Tell us what you think of the course!
Module 2
-
7
Videos
-
9
Readings
-
2
Discussion
-
2
Assignment
2
Assignment
- What Do You Already Know?
- Five Types of Emails/Memos
2
Discussions
- Evaluate an Email/Memo
- Get Started Writing!
7
Videos
- Five Types of Memos
- Progress Reports
- Meeting Minutes
- Incident Reports
- Directives
- Response to Inquiry
- Evaluation Model
9
Readings
- Objectives and Checklist
- More on Meeting Minutes
- More on Incident Reports
- Police Constable/Police Dog Peach (Optional)
- Video Notes
- How to Write a Formal Email
- How to Start an Email
- Video Notes
- Project Milestone
Correct Answers from Module 2 Discussion
-
5
Readings
5
Readings
- Directive Evaluation
- Incident Report Evaluation
- Progress Report Evaluation
- Meeting Minutes Evaluation
- Response to Inquiry Evaluation
Email/Memo Exemplars
-
6
Readings
6
Readings
- A Good Directive
- A Good Incident Report
- Another Good Incident Report
- Good Meeting Minutes
- A Good Progress Report
- A Good Response to Inquiry
Module 3
-
2
Videos
-
8
Readings
-
1
Discussion
-
2
PeerReview
-
2
Assignment
2
Assignment
- What Do You Already Know?
- Considering Audience in Email or Memo Writing
2
Peer Review
- Get Some Feedback
- Project Milestone: Rough Draft of Your Email/Memo
1
Discussions
- Tell us about your culture
2
Videos
- Grammar, Audience, Tone, and Formality
- How to submit a memo/email for peer review
8
Readings
- Objectives and Checklist
- Video Notes
- Audience Analysis
- Rules for Emailing from a Google Executive
- Email Mistakes
- How to Get Busy People to Read Your Emails
- Purdue Online Writing Lab
- Grammar Bytes
Module 4
-
4
Readings
-
5
PeerReview
5
Peer Review
- Case Study: Response to Inquiry
- Case Study: Incident Report
- Case Study: Progress Report
- Case Study: Directive
- Case Study: Meeting Minutes
4
Readings
- Objectives and Checklist
- Email/Memo Case Study Peer Review Assignment
- Peer Review Rubric
- Project Milestone
Turn in Your Final Project
-
1
Videos
-
1
Readings
-
1
Discussion
-
1
PeerReview
1
Peer Review
- Final Email/Memo and Peer Review
1
Discussions
- Reflection and Discussion
1
Videos
- Congratulations, You Did It! Closing Remarks
1
Readings
- Objectives and Checklist
Auto Summary
Enhance your workplace writing skills with the "Writing Professional Email and Memos" course, led by experienced instructors on Coursera. This beginner-level, project-centered course focuses on mastering email etiquette and communication. Over approximately 10 hours, you'll learn to craft clear, concise emails and memos tailored to professional needs. Ideal for all learners, the course covers various email/memo types, formatting, and context analysis, ensuring a supportive and collaborative learning environment. Access this foundation-level course with a Starter subscription.
Tamara Michele Powell
Tiffani Kristine Reardon