Create a Customer Service Survey in Microsoft Forms
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys.
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- Level Beginner
- Duration 1 hour
- Course by Coursera Project Network
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Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed to create and disseminate professional, high-quality surveys. Customer Service Surveys can be sent out to an audience in numerous ways, and the responses can be invaluable resources to business owners and managers to make important business decisions. Learners in this guided project will learn how to prepare for creating a customer service survey by outlining goals and an audience. Then, they will learn how to create all of the basic and advanced question types offered by Microsoft Forms to gather a variety of information from customers. Learners will then discover how to finalize and send the survey, and finally how to interpret the responses they receive.Modules
Your Learning Journey
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- Assess Your Knowledge
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Labs
- Create a Customer Service Survey in Microsoft Forms
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- Project Overview
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Discover how to create impactful customer service surveys using Microsoft Forms in this foundational course by Coursera. Perfect for those in Sales & Marketing, this 1-hour guided project teaches you to outline goals, design questions, and interpret responses, helping businesses gain valuable insights. Available with a Starter subscription.
Lindsey Dumser