Create a services customer satisfaction process
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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- Level Beginner
- Duration 2 hours
- Course by Coursera Project Network
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Offered by
About
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We're currently working on providing the same experience in other regions.Modules
Practical Application via Rhyme
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1
Readings
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1
Plugin
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1
Lab
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1
Assignment
1
Assignment
- Graded Quiz: Test your Project understanding
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Labs
- Create a services customer satisfaction process
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Readings
- Project-based Course Overview
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Join this engaging 1-hour project-based course on Coursera to master creating a customer satisfaction process in Sales & Marketing. Guided by an expert instructor, you will learn to map customer interactions, align marketing with service opportunities, and design effective satisfaction measurement processes. Ideal for beginners, this free course is tailored for learners in North America.
Angelo Paolillo