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Customer Experiences with Contact Center AI - Dialogflow CX

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In this series, learn how to design customer conversations using Contact Center Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test them using the simulator. Learn to add functionality to access data from external systems, making virtual agents conversationally dynamic. You'll be introduced to testing methods, connectivity protocols, APIs, environment management, and compliance measures. Learn best practices for integrating conversational solutions with your existing contact center software and implementing solutions securely and at scale.

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Explore designing customer conversations with Contact Center AI using Dialogflow CX in this foundational course. Perfect for sales and marketing professionals, you'll create and test virtual agents, add dynamic functionalities, and integrate them securely with existing contact center software. Offered by Coursera with a Starter subscription.