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- Level Beginner
- Duration 3 hours
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In this guided project, you will learn how to improve customer satisfaction, increase customer's purchase experience with respect to post purchase strategy, understand the three purchase stages, and increase customer survey response rates on Facebook. By the end of this project, you will have learned how to ensure customer satisfaction on Facebook.Auto Summary
Enhance your sales and marketing skills with Coursera's beginner-level course, "How to Improve Customer Satisfaction on Facebook." Over 180 minutes, you'll master strategies to boost customer satisfaction, refine post-purchase experiences, understand the three purchase stages, and elevate survey response rates. Ideal for those looking to sharpen their social media engagement and customer service tactics. Available for free!