Fixing Healthcare Delivery 2.0: Advanced Lean
Lean or Toyota Production System (TPS) is responsible for revolutionizing the auto industry by creating highly reliable and safe cars and trucks. In this course healthcare providers, administrators, engineers, and healthcare professional students will be taught how to apply the principles and tools of Lean to health care.
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- Level Foundation
- Duration 17 hours
- Course by University of Florida
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Offered by
About
Lean or Toyota Production System (TPS) is responsible for revolutionizing the auto industry by creating highly reliable and safe cars and trucks. In this course healthcare providers, administrators, engineers, and healthcare professional students will be taught how to apply the principles and tools of Lean to health care. They will learn how to identify and remove of waste, design standardized work, apply 5S, map Value streams, create process maps, conduct rapid improvement events (RIEs), level workflow, use A3 forms and Paredo charts, apply error proofing, and create effective visual controls. The instructional videos minimize Lean technical language, and include patient cases to make the lessons more appealing to students in healthcare. Acknowledging that patients are very different from cars we have carefully adapted Lean to health care and call our system: Patient-centered Healthcare Delivery System (PHDS). The name and abbreviation emphasize two key principles taught in our course: 1. Just like PhDs the scientific method must be continually applied when creating plans to improve our systems of care. 2. All improvements must be made looking through the eyes of patients. Armed with this new knowledge students will be able to design and implement sustainable healthcare delivery system improvements.Modules
Lesson 1
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5
Videos
5
Videos
- Why you should take this course.
- Why Toyota Production System (Lean)?
- What are the Fundamental Principles of Lean (TPS)?
- How Does a Health System Implement Lean (TPS)?
- How and Why Did Denver Health Adopt Lean?
Lesson 1 Reading, Additional Resources, and Glossary
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3
Readings
3
Readings
- Implementing Lean (TPS)
- Additional Resources
- Glossary of Lean Terms
Introduction to Applying TPS (Lean) Quiz
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1
Assignment
1
Assignment
- Introduction to Applying TPS or Lean to Healthcare
Peer Review: Creating a Campaign for Lean Transformation
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1
PeerReview
1
Peer Review
- Create a Campaign for Lean Transformation.
Lesson 1 Discussion Forum
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1
Discussion
1
Discussions
- What are the challenges you see in implementing lean in your patient care area?
Lesson 2
-
5
Videos
5
Videos
- Removing Waste: The Best Way to Reduce Cost
- 5S
- Reducing Waste in Diagnostic Testing (Part 1)
- Reducing Waste in Diagnostic Testing (Part 2)
- Reducing Waste in Diagnostic Testing (Part 3)
Lesson 2 Reading
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2
Readings
2
Readings
- Lesson 2 Waste Reduction
- Additional Resources
Waste Reduction in Health Care Quiz
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1
Assignment
1
Assignment
- Waste in Health Care
5S Exercise
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1
PeerReview
1
Peer Review
- 5S Exercise
Lesson 2 Discussion Forum
-
1
Discussion
1
Discussions
- Have you identified waste in your health care facility?
Lesson 3
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4
Videos
4
Videos
- Standardized Work (Part 1)
- Standardized Work (Part 2)
- Standardized Work (Part 3)
- Standardized Work (Part 4)
Lesson 3 Reading
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1
Readings
1
Readings
- Standardized Work
Quiz Standardized Work
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1
Assignment
1
Assignment
- Standardized Work
Filling out a Standard Work Sheet and a Time Observation Sheet
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1
Videos
-
1
PeerReview
1
Peer Review
- Working with a Standard Work Sheet and a time observation sheet
1
Videos
- Medication Administration Video
Lesson 3 Forum
-
1
Discussion
1
Discussions
- Does your institution or facility embrace standardized work?
Lesson 4
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7
Videos
7
Videos
- Value Streams (Part 1)
- Value Streams (Part 2)
- Process Mapping
- Rapid Improvement Events (RIE)
- Leveling Flow (Part 1)
- Leveling Flow (Part 2)
- Leveling Clinic Flow - Lakesha Cotton
Lesson 4 Reading
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1
Readings
1
Readings
- Value stream and Process Mapping, and RIEs
Value stream & Process mapping, RIE and leveling quiz
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1
Assignment
1
Assignment
- Value Stream & process mapping, RIE, and leveling
Peer Review: Creating a Value Stream Map
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1
PeerReview
1
Peer Review
- Value Stream Mapping
Lesson 4 Forum
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1
Discussion
1
Discussions
- Where could you apply Value Stream and Process Mapping in your facility?
Lesson 5
-
7
Videos
7
Videos
- Error Proofing (Part 1): Just Culture and Patient Safety Reporting
- Error Proofing (Part 2): Additional Tools
- Error Proofing (Part 3): Inspection & Poka-Yoke
- Visual Controls
- Using Key Process Indicators (KPIs) - Lakesha Cotton
- What Happened to My Sister Marcia?
- Summary and Conclusions
Lesson 5 Reading
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1
Readings
1
Readings
- Error Proofing and Visual Controls
Error Proofing and Visual Controls Quiz
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1
Assignment
1
Assignment
- Error Proofing and Visual Controls
Create a Visual Control
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1
PeerReview
1
Peer Review
- Create A Visual Control
Lesson Discussion Forum
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1
Discussion
1
Discussions
- The ideal name for Lean adapted to Health Care
Auto Summary
"Fixing Healthcare Delivery 2.0: Advanced Lean" is a foundational course in Science & Engineering, led by Coursera. It equips healthcare providers, administrators, engineers, and students with Lean principles adapted for healthcare, termed the Patient-centered Healthcare Delivery System (PHDS). The course covers waste removal, standardized work, 5S, Value Stream mapping, rapid improvement events, and more. With practical patient cases and minimized technical jargon, learners will gain skills to design and implement sustainable improvements in healthcare delivery over a 1020-minute duration. Available via Starter subscription, this course is ideal for those seeking to enhance healthcare systems.
Frederick S. Southwick, MD