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How Google does Machine Learning
Our Courses
Call Center Customer Service
The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity to evaluate sample interactions between a call center customer service representative and a customer. You will also have the opportunity to respond to sample calls where you can demonstrate great customer service.
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Course by
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Self Paced
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20 hours
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English
Excel for Beginners: Introduction to Spreadsheets
This 1-hour, project-based course is an introduction to spreadsheets. We’ll be using Excel on the Web in this project, which is the free spreadsheet program offered by Microsoft.
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Course by
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Self Paced
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3 hours
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English
Spreadsheets for Beginners using Google Sheets
This 2-hour long project-based course is an introduction to spreadsheets. We’ll be using Google Sheets in this project, which is the free spreadsheet program offered by Google. With that said, most of the concepts that you will learn in this project will be applicable to other spreadsheet programs, such as Microsoft Excel.
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Course by
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Self Paced
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3 hours
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English
Retail Customer Service
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers.
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Course by
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Self Paced
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22 hours
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English