Generative AI for Business Leaders
Advertising with Meta
How Google does Machine Learning
دوراتنا
UX Research
In this MOOC you will learn how to connect with users at every step of a digital product’s life and how to develop empathy and recognize insights that will nourish the design and evaluation processes.
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Course by
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10
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الإنجليزية
Leadership and Negotiation Skills
This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved. Through 3 courses, develop your skills to analyze the “social” perspective of a negotiation and its impact on successful agreements, identify and develop the most important communication skills: assertiveness and empathy, and learn the different styles and strategies of negotiation based on the expected results and their impact on the relationship between the
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Course by
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Self Paced
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الإنجليزية
Create a User Journey Map in Miro
By the end of this project, you will be able to build a user journey map to aid in scoping out a project, maintain a customer-focused approach in design, and identify opportunities for continuous improvements.
To do this you will gain hands-on experience exercising empathy and applying user research to accurately document the stages, actions, emotions, and thoughts of the user while assessing opportunities for continuous improvements that support customer success in the Miro online visual collaboration platform for teamwork.
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Course by
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Self Paced
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3 ساعات
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الإنجليزية
Resilience for Everyone
By the end of the specialization, you will be able to: Identify and solve your stress and time management challenges. Develop a growth mindset and persistence in the face of challenges. Develop positive self-talk and mindfulness habits to exercise a more productive, thriving outlook. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions.
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Course by
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Self Paced
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الإنجليزية
Empathy and Emotional Intelligence at Work
Learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.
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Course by
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التعلم الذاتي
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الإنجليزية
Collaborative Foresight: How to Game the Future
You’ll never have a complete picture of what's possible in the future if you look at it from just one point of view. The best way to expand your vision? Engage as many people as you can, and “game out” the possibilities together. In this course, you’ll learn how to use collaborative gaming techniques to go beyond your own thinking and see many, many different sides of the same future.
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Course by
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Self Paced
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15 ساعات
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الإنجليزية
Workplace Culture for Everyone
By the end of the specialization, you will be able to: Lead others by influencing their performance and understanding through effective communication skills. Send and understand messages online, mitigating miscommunication and inappropriate emotional messages. Use different tactics to eliminate or avoid common biases in group settings. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions.
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Course by
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Self Paced
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الإنجليزية
Identify UX Pain Points with Empathy Maps in Miro
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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Course by
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Self Paced
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2 ساعات
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الإنجليزية
Generate a User Experience (UX) Onboarding Map in Miro
By the end of this project, you will be able to generate a user experience onboarding map to visualize the complete entry process that a user has at the start of their relationship with a brand so that an organization can grow longevity by ensuring that they get off on the right foot with users.
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Course by
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Self Paced
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2 ساعات
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الإنجليزية
Create an Empathy Map in Miro
By the end of this project, you will be able to create an empathy map to gain a deeper insight into customers, opportunities to better meet their needs, and uncover any existing holes in user data.
To do this, you will gain hands-on experience applying design thinking, empathy, and context from User Experience research to create an empathy map in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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Course by
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Self Paced
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3 ساعات
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الإنجليزية
Diversity and Belonging in Businesses and Organizations
This course on Diversity and Belonging in Businesses and Organizations will support individuals, teams, and organizations to better understand and implement policies and practices that promote the inclusion as well as the belonging of all employees. We aim to cover the following topics: Policies - How to identify and understand the ways in which the structural dynamics of an organization can preclude a sense of belonging and how to use inclusive policies as a tool to foster belonging.
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Course by
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Self Paced
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10 ساعات
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الإنجليزية
Get Started with Empathy Mapping the User Experience in Miro
By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met.
To do this, you will gain hands-on experience applying design thinking, empathy, and context from the customer journey to create an empathy map in the Miro online visual collaboration platform for teamwork.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
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Course by
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Self Paced
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3 ساعات
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الإنجليزية
Empathy, Data, and Risk
Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk. The course guides you through techniques to gather risk information by understanding a stakeholder’s thoughts, feelings, and goals. These techniques include interviewing, brainstorming, and empathy mapping.
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Course by
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Self Paced
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13 ساعات
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الإنجليزية
How to Become a Trusted Advisor with Jagdish Sheth
With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor.
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Course by
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Self Paced
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7 ساعات
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الإنجليزية
Start the UX Design Process: Empathize, Define, and Ideate
Start the UX Design Process: Empathize, Define, Ideate is the second course in a certificate program that will equip you with the skills needed to apply to entry-level jobs in user experience (UX) design. In this course, you’ll complete the first phases of the design process for a project that you’ll be able to include in your portfolio. You will learn how to empathize with users and understand their pain points, define user needs using problem statements, and come up with lots of ideas for solutions to those user problems.
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Course by
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Self Paced
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50 ساعات
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الإنجليزية
Conduct UX Research and Test Early Concepts
Conduct UX Research and Test Early Concepts is the fourth course in a certificate program that will equip you with the skills you need to apply to entry-level jobs in user experience (UX) design. In this course, you will learn how to plan and conduct a usability study to gather feedback about designs. Then, you will modify your low-fidelity designs based on insights from your research. Current UX designers and researchers at Google will serve as your instructors, and you will complete hands-on activities that simulate real-world UX design scenarios.
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Course by
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Self Paced
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45 ساعات
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الإنجليزية
Build Wireframes and Low-Fidelity Prototypes
Build Wireframes and Low-Fidelity Prototypes is the third course in a certificate program that will equip you with the skills you need to apply to entry-level jobs in user experience (UX) design. In this course, you’ll continue to design a mobile app for your professional UX portfolio. You’ll start by creating storyboards and getting familiar with the basics of drawing. Then, you'll create paper wireframes and digital wireframes using the design tool Figma. You’ll also create a paper prototype and a digital low-fidelity prototype in Figma.
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Course by
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Self Paced
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41 ساعات
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الإنجليزية
Building Your Leadership Skills
When taking this course, you will raise your own self-awareness and gain self-confidence for a better leadership. You will discover a new approach to leadership based on trust and sense. The “Savoir-Relier” leadership, a new approach of leadership, taught to HEC MBA’s student and top executives, enables better team leadership and encourages relationships between people in spite of their differences of opinion. You will develop relational skills, self-knowledge and self-awareness on the way to unfold your own leadership style.
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Course by
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Self Paced
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18 ساعات
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الإنجليزية