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Our Courses
Identify UX Pain Points with Empathy Maps in Miro
By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities.
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Course by
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Self Paced
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2 hours
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English
Connect with Diverse Audiences during a Public Health Crisis
Public health communicators have a duty to communicate health information with integrity, accuracy, and clarity. For messaging to be most effective, public health communicators must help their audiences draw meaningful connections with the information being shared, and connect with them in ways that foster trust and credibility. This course emphasizes how public health communicators can segment their audiences into smaller groups, thereby allowing them to tailor messages to each group's unique needs.
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Course by
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Self Paced
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14 hours
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English
Product and Service Development: Empathy Mapping with Miro
By the end of this project, you will be fluent in identifying and creating Empathy Maps based on persona for new products and services and in deriving opportunities from your analysis, thus generating positive results for your business venture. This project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in strategy and product development with the Miro platform to explore and analyze customer data combined with the development of Empathy Maps.
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Course by
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Self Paced
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3 hours
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English
Empathy for Self and Others
Empathy is something people must use every day. Empathy isn't limited to understanding other people; it's also about understanding yourself. An important key to understanding the emotions of others is understanding how you feel those emotions. Emotional intelligence and empathy aren't innate things that are fixed; they're skills that can be learned, and anyone has the potential to excel at them. This course will help you unlock that potential. With the expertise of Dr.
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Course by
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Self Paced
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6 hours
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English
Advancing Health Equity: A Guide to Reducing Bias in Healthcare
Bias in healthcare delivery leads to worse patient care and patient outcomes. Advancing Health Equity: A Guide for Reducing Bias in Healthcare provides you an interactive bias training that teaches skills applicable to addressing enhanced public health guidelines and approaching the work of health equity. The racial and ethnic makeup of the United States is constantly shifting, and more specifically, becoming more diverse. Such changes require a more health equity-focused workforce and health equity-minded leadership.
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Course by
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Self Paced
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11 hours
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English
The Softer Side of Science Communication
In this course, you will continue to explore how to develop and implement evidence-based methods for science communication. Here we’ll be looking at the softer but no less important side of science communication. We’ll cover the basics of human emotion, building connection with your audience through empathy and authenticity, how improv can improve your science communication game, non-verbal communication, and managing adversity in science communication. We’ll close with a discussion of how to be an inclusive and trauma-informed science communicator.
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Course by
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Self Paced
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10 hours
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English
Introduction to the Orbital Perspective
The goals of this course are to develop the student’s critical thinking skills, global awareness, and ability to work as an integral part of a team in an increasingly complex global job market. The course provides a foundation in such skills as team building, collaboration, and elevated empathy using real-world scenarios from some of world’s most effective collaborative projects including the Earthrise-2068 Project. Living on the International Space Station was a powerful, transformative experience—one that could hold the key to solving our problems here on Earth.
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Course by
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Self Paced
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16 hours
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English
How to Become a Trusted Advisor with Jagdish Sheth
With the digitization of information, most expertise is now available online with search engines such as Google. Therefore, experts for hire for certified occupations such as law, medicine, and accounting are likely to be automated and commodified. As a result, one has to transition from an expert for hire to a trusted advisor. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, is based on interviews with more than 30 CEOs and chairmans of very large enterprises with the goal of identifying attributes of a trusted advisor.
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Course by
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Self Paced
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7 hours
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English
Empathy, Data, and Risk
Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk. The course guides you through techniques to gather risk information by understanding a stakeholder’s thoughts, feelings, and goals. These techniques include interviewing, brainstorming, and empathy mapping.
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Course by
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Self Paced
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13 hours
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English
Get Started with Empathy Mapping the User Experience in Miro
By the end of this project, you will be able to use applied empathy to visualize and understand the authentic user experience and customer needs that have yet to be met.
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Course by
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Self Paced
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3 hours
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English
Diversity and Belonging in Businesses and Organizations
This course on Diversity and Belonging in Businesses and Organizations will support individuals, teams, and organizations to better understand and implement policies and practices that promote the inclusion as well as the belonging of all employees. We aim to cover the following topics: Policies - How to identify and understand the ways in which the structural dynamics of an organization can preclude a sense of belonging and how to use inclusive policies as a tool to foster belonging.
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Course by
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Self Paced
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10 hours
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English
Create an Empathy Map in Miro
By the end of this project, you will be able to create an empathy map to gain a deeper insight into customers, opportunities to better meet their needs, and uncover any existing holes in user data.
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Course by
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Self Paced
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3 hours
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English
Generate a User Experience (UX) Onboarding Map in Miro
By the end of this project, you will be able to generate a user experience onboarding map to visualize the complete entry process that a user has at the start of their relationship with a brand so that an organization can grow longevity by ensuring that they get off on the right foot with users.
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Course by
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Self Paced
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2 hours
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English
Empathy and Emotional Intelligence at Work
Learn research-based skills to strengthen empathy and trust, improve collaboration, and create more innovative, productive, and satisfying experiences at work.
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Course by
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Self Paced
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English
Workplace Culture for Everyone
By the end of the specialization, you will be able to: Lead others by influencing their performance and understanding through effective communication skills. Send and understand messages online, mitigating miscommunication and inappropriate emotional messages. Use different tactics to eliminate or avoid common biases in group settings. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions.
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Course by
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Self Paced
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English
Collaborative Foresight: How to Game the Future
You’ll never have a complete picture of what's possible in the future if you look at it from just one point of view. The best way to expand your vision? Engage as many people as you can, and “game out” the possibilities together. In this course, you’ll learn how to use collaborative gaming techniques to go beyond your own thinking and see many, many different sides of the same future.
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Course by
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Self Paced
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15 hours
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English
Storying the Self: (Re)Claiming our Voices
Engage with lived experiences and identities that have often been denied a public voice. Consider the nuanced contexts of race, gender, class, language, ability, and how these impact your position as a leader and creator. You’ll question what it means to reclaim your narrative of yourself and to engage with the strength of vulnerability as a leader and creator.
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Course by
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Self Paced
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9 hours
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English
Resilience for Everyone
By the end of the specialization, you will be able to: Identify and solve your stress and time management challenges. Develop a growth mindset and persistence in the face of challenges. Develop positive self-talk and mindfulness habits to exercise a more productive, thriving outlook. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions.
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Course by
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Self Paced
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English
Leadership and Negotiation Skills
This Specialized Program is aimed at leaders who are interested in consolidating their negotiation and communication skills, applying communication techniques that improve relationships and favor cooperation between the parties involved. Through 3 courses, develop your skills to analyze the “social” perspective of a negotiation and its impact on successful agreements, identify and develop the most important communication skills: assertiveness and empathy, and learn the different styles and strategies of negotiation based on the expected results and their impact on the relationship between the
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Course by
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Self Paced
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English
Leveraging Design Methods to Identify Business Opportunities
This exciting online course helps you understand design methods and how to use them to identify business opportunities. It starts by focusing on the importance of design in a changing world by examining VUCA (volatility, uncertainty, complexity, and ambiguity) and the 4Cs (critical thinking, communication, collaboration, and creativity). It then delves into the ways opportunities for design are growing in emerging markets and the need for designers to practice their craft as artisans. This includes exploration of the Empathy and Excellence framework.
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Course by
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Self Paced
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21 hours
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English
Introduction to Abnormal Psychology
This course presents an overview of the major domains of abnormal psychology. The course is made up of 5 modules, the first of which provides an introduction to the field through discussions of the concept of psychological abnormality, assessment and classification, and the major models in use for understanding psychological abnormality. The remaining four modules provide overviews of major domains of abnormal psychology, including mood disorders, anxiety disorders, stress and trauma-related disorders, and schizophrenia spectrum disorders.
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Course by
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Self Paced
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14 hours
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English
Empathy and Data in Risk Management
Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course focuses on the process of managing enterprise risk, in which understanding both data and stakeholder enriches each step. The course introduces the three lines of defense, tools to identify and assess risks, risk responses, key risk indicators, and risk reporting.
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Course by
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Self Paced
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16 hours
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English
Developing Customer Insights with Empathy Map Canvas
By the end of this guided project, you will be able to use the empathy map canvas to develop empathetic insight on your customers.
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Course by
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Self Paced
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3 hours
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English
UX Research
In this MOOC you will learn how to connect with users at every step of a digital product’s life and how to develop empathy and recognize insights that will nourish the design and evaluation processes.
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Course by
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Self Paced
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10
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English
Introduction to Social-Emotional Learning (SEL)
The solid foundation provided in this introductory course in SEL teaches you how to help students practice self-awareness, social-awareness, self-management, self-control, responsible decision making, and develop authentic empathy for others.
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Course by
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Self Paced
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45
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English