Our Courses

Patient Safety

Preventable patient harms, including medical errors and healthcare-associated complications, are a global public health threat. Moreover, patients frequently do not receive treatments and interventions known to improve their outcomes. These shortcomings typically result not from individual clinicians’ mistakes, but from systemic problems -- communication breakdowns, poor teamwork, and poorly designed care processes, to name a few. The Patient Safety & Quality Leadership Specialization covers the concepts and methodologies used in process improvement within healthcare.

• Course by
• Self Paced
• English

Stability and Capability in Quality Improvement

In this course, you will learn to analyze data in terms of process stability and statistical control and why having a stable process is imperative prior to perform statistical hypothesis testing. You will create statistical process control charts for both continuous and discrete data using R software. You will analyze data sets for statistical control using control rules based on probability.

• Course by
• Self Paced
• 10 hours
• English

Six Sigma Tools for Improve and Control

This course will provide you will the tools necessary to complete the final components of the analyze phase as well as the improve and control phases of the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process. This course is the final course in the Six Sigma Yellow Belt Specialization. You will learn about relationships from data using correlation and regression as well as the different hypothesis terms in hypothesis testing. This course will provide you with tools and techniques for improvement.

• Course by
• Self Paced
• 9 hours
• English

Data-Driven Process Improvement

By the end of this course, learners are empowered to implement data-driven process improvement objectives at their organization. The course covers: the business case for IoT (Internet of Things), the strategic importance of aligning operations and performance goals, best practices for collecting data, and facilitating a process mapping activity to visualize and analyze a process’s flow of materials and information.

• Course by
• Self Paced
• 9 hours
• English

Value-Based Care: Quality Improvement in Organizations

COURSE 6 of 7. Fragmented healthcare has created the need for healthcare reform, changing how healthcare is delivered and managed by shifting the structure and culture of healthcare organizations across the U.S. In this course, you will explore ways that provider organizations can successfully move from volume to value through implementing Quality Improvement plans and Continuous Quality Improvement. Organizational improvement is a continuous process. To be successful means coming to grips with things you have to do, how they get done, and who needs to be involved.

• Course by
• Self Paced
• 5 hours
• English

Navigating Healthcare Supply Chain Operations

This course is the continuation of "Introduction to Healthcare Supply Chain Operations". If you have not visited the first part yet, please check it out before starting this course. If you have finished the first part of this series: Introduction to Healthcare Supply Chain Operations, you will be able to apply what you learned to your own career.

• Course by
• Self Paced
• 28 hours
• English

Engaging in Service Innovation and Management

This course is the continuation of "Introduction to Service Innovation and Management". If you have not yet taken "Introduction to Service Innovation and Management", it is recommended that you complete that course prior to this course. The foundational knowledge and project plan from the introduction are carried through in this deeper dive into service innovation and management. This course will give you tools to examine initial plans for healthcare service/process redesign.

• Course by
• Self Paced
• 18 hours
• English

Create a Business Case Template in Microsoft Word

In the world of business, everything must be justified. Sometimes action is justified by safety, other times it’s a process improvement. Yet, in almost all cases, those who allocate funds are interested in the finances of a project: both the cost and the return on investment. This project will help you create a template for conveying all of the necessary basic information for your project.

• Course by
• Self Paced
• 3 hours
• English

Analysis for Business Systems

Most often, organizations acquire information systems as part of a larger focus on process improvement and efficiency. These organizations need to invest in the right system to meet their needs: right functionality, right size, and for the right price.

• Course by
• Self Paced
• 9 hours
• English

Introduction to Lean Six Sigma for Sustainable and Resilient Supply Chains

Become a Lean Six Sigma Yellow Belt, well versed in the techniques of Six Sigma, its metrics, and methodologies including but not limited to DMAIC (Define, Measure, Analyze, Improve, and Control), RCA (Root Cause Analysis), SIPOC (Suppliers, Inputs, Processes, Outputs, and Customers), and applications of Lean Six Sigma in Supply Chain Process Improvement.

Part of ISCEA CLSSYB - Certified Lean Six Sigma Yellow Belt Certification and a stepping-stone to the Green and Black Belt Lean Six Sigma Certifications.

• Course by
• 20
• English

Scale Up Your Startup

This specialization is intended for anyone who owns a startup or who has an interest in learning how to scale up their business exponentially.

• Course by
• Self Paced
• English

Lean Six Sigma Program and Project Management

Master and apply Lean Six Sigma Methodologies to the basics of Change Management and Sustainability to build Supply Chain. Learners will understand the steps in Project Management related to the Lean Six Sigma Supply Chain process, to reduce the risk of failure in six sigma projects. Gain an understanding of what “Lean” means in Six Sigma and how to drive sustainable process improvement.

A Lean Six Sigma Course within The ISCEA CLSSYB Program – Certified Lean Six Sigma Yellow Belt Certificate.

• Course by
• Self Paced
• 9
• English

Process Mining: Data science in Action

Process mining is the missing link between model-based process analysis and data-oriented analysis techniques. Through concrete data sets and easy to use software the course provides data science knowledge that can be applied directly to analyze and improve processes in a variety of domains. Data science is the profession of the future, because organizations that are unable to use (big) data in a smart way will not survive. It is not sufficient to focus on data storage and data analysis. The data scientist also needs to relate data to process analysis.

• Course by
• Self Paced
• 22 hours
• English

Project Execution: Running the Project

This is the fourth course in the Google Project Management Certificate program. This course will delve into the execution and closing phases of the project life cycle. You will learn what aspects of a project to track and how to track them. You will also learn how to effectively manage and communicate changes, dependencies, and risks. As you explore quality management, you will learn how to measure customer satisfaction and implement continuous improvement and process improvement techniques.

• Course by
• Self Paced
• 26 hours
• English

Intro to Managing Healthcare Supply Chain Operations

This course is best suited for individuals currently in the healthcare sector, as a provider, payer, or administrator. Individuals pursuing a career change to the healthcare sector may also be interested in this course. In this course, you will have an opportunity to explore concepts and topics related to the design and management of operations and supply chains in the healthcare sector. After an introduction to operations and supply chain management, you will examine the different dimensions and principles of quality and reflect on approaches to operational process improvement.

• Course by
• Self Paced
• 17 hours
• English

Supply Chain Operations

Have you ever wondered how products and services are created exactly the same thousands of times over? And how companies are able to smooth out operations to manufacture efficiently, effectively, and without any waste? How is such precision possible? The answer lies at the heart of operations. In the Supply Chain Operations course, we introduce and apply essential process improvement tools to achieve perfection. After completing this course, you will be able to apply the Six Sigma methodology for process improvement.

• Course by
• Self Paced
• 12 hours
• English

Operations Management: Quality and Supply Chain

In this course you will focus on process improvement.

• Course by
• Self Paced
• 16 hours
• English

Measurement Systems Analysis

In this course, you will learn to analyze measurement systems for process stability and capability and why having a stable measurement process is imperative prior to performing any statistical analysis. You will analyze continuous measurement systems and statistically characterize both accuracy and precision using R software. You will perform measurement systems analysis for potential, short-term and long-term statistical control and capability.

• Course by
• 17 hours
• English